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Workstation Specialist

Company: Cygnus Professionals Inc.,
Location: Harrisburg
Posted on: September 14, 2018

Job Description:

Client: State of PA - PennDOT - Emerging PS1 (525005) Job Title: Workstation Specialist Location: Harrisburg, PA Duration: 9 Months Position Type: Contract Interview Type: In-Person Required Skills: Develop, test, maintain PC images. Required 3 Years Experience supporting PC's in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PC's by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD Required 2 Years Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years Scripting with VBS and PowerShell. Highly desired 2 Years Configuration Management Console queries and reporting. Highly desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT Highly desired 2 Years Microsoft Certification. Highly desired Job Description: Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting. *This requisition''s PO is funded through 9/30/18, so use that date in the RTR *Manager prefers candidates local to the Harrisburg Area *This requisition requires an onsite, first-round in-person interview *Please limit candidate submittals to 3 per vendor This is a brand new req. Please do not resubmit candidates from previously released req #s36, and 515728. Complete Description: Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Essential Responsibilities Monitor incident queues for issues and take ownership and assist customers as required. Keep all support tickets up to date and well documented. As required, provided documentation on issue resolution for other teams. Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Minimum Qualifications/Requirements Minimum 3 years of experience deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's + Desired Characteristics Able to communicate in a clear manner. Change oriented - improve processes and confront difficult circumstances in creative ways. Demonstrated customer focus; building strong customer relationships. Effectively evaluate information to make correct decisions. Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Strong team player - collaborate with others, be open to other ways of doing things. Interested in emerging technologies demonstrated through training and attending technical events.

Keywords: Cygnus Professionals Inc.,, Harrisburg , Workstation Specialist, IT / Software / Systems , Harrisburg, Pennsylvania

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