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Help Desk Analyst I

Company: Robert Half Technology
Location: Harrisburg
Posted on: October 12, 2019

Job Description:

If you're a PC Technician with the ability to interact with technical and non-technical users in an understandable and concise manner while solving complex technical issues, Robert Half Technology has a job opening for you. This role may be for you if you are a self-starter and a problem solver who enjoys working in a positive, dynamic environment. The PC Technician Role is a short-term temporary opportunity and will be located in the Harrisburg, PA area. Your responsibilities - Comply with company quality standards to ensure sound electronic data records - Take down, box and ship equipment that is outdated - Document all daily data communication transactions, issues and solutions or installations - Provide computer hardware support for PCs, laptops, monitors, servers, and other IT equipment, including diagnoses, repairs, rebuilds, and refurbishments - Keep track of equipment and collaborate on possible purchases - Manage and carry out a variety of technology implementation projects - Collaborate to test functionality and provide end user support - Take down, pack, transport and set up/install on site - Coordinate repairs with the appropriate vendors - Handle data transfers from PC to PC and troubleshoot software/hardware along with break/fix - Provide frequent and effective communication with ticket submitters - Install printers, troubleshoot and handle repairs - Image and set up new computers- Attention to detail and ability to follow standard procedures is a requirement - An understanding of networking such as switching and routing is preferred - A certification in CompTIA A+ is mandatory - Ability to multitask and meet deadlines - Excellent problem-solving skills - 1 - 3 years of experience supporting hardware and software for PC and Mac, and knowledge of TCP/IP, DNS, DHCP, LAN, and WAN - Show the ability to adapt and learn new techniques and skill sets when required - Solid understanding of Microsoft - Microsoft Windows experience - provided by Dice

Keywords: Robert Half Technology, Harrisburg , Help Desk Analyst I, IT / Software / Systems , Harrisburg, Pennsylvania

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