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Unified Communications Business Solution Architect

Company: Verizon
Location: Harrisburg
Posted on: January 16, 2020

Job Description:

What you'll be doing. Provide holistic presales and post-sales UC expertise as a direct interface and liaison between customer, Verizon account team, and Verizon Professional Services. Provide strategic guidance on presales opportunity identification, clarification of requirements based on customer input, integration points with other Verizon products and/or partners, advisory support to presales design engineers, tracking of PS implementation orders and cutovers, and synthesize post-implementation feedback/experience into improvements of customer relationship and future UC opportunities. Resource will require strong expertise in the UC technology space with an understanding of the use of APIs and Verizon and/or partner applications that link to the UC applications. This resource will understand the Professional Services implementation processes, and have the ability to discuss peripheral UC dependencies on VoIP services, SIP transformation, MPLS networking, UC configuration, applications that can integrate with a UC solution and how customer requirements link these peripheral requirements into a solution. Chair internal and customer facing (remote and onsite) advisory and discovery meetings, provide weekly executive level status reports, and maintain relationship between Verizon PS and the customer. Resource will also have the ability to provide paid-for consulting around UC solutioning, where the focus is not on a specific technology, and identify opportunities were Professional Services expertise for specific technologies or custom development/integration should be pulled into consultation opportunities. What we're looking for. You'll need to have: Bachelor's degree or four or more years of work experience. Six or more years of relevant work experience. Willingness to travel up to 25% to customer site. Even better if you have: A degree. Strong working knowledge of UC technologies that must include Cisco, Microsoft and Avaya. Knowledge of peripheral UC components that must include VoIP, SIP, MPLS, Microsoft and Cisco, Avaya and Genesys Contact Center. Strong working knowledge in delivery practices. Strong written and oral communication skills. Experienceusing MS Office applications. Ability to communicate with/to technical and non-technical audiences that include working and leadership/executive levels within Verizon and customer organizations. High quality customer-facing presentation and interpersonal skills. When you join Verizon. You'll have the power to go beyond - doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Harrisburg , Unified Communications Business Solution Architect, Other , Harrisburg, Pennsylvania

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