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Client Support Specialist

Company: SGS North America
Location: Harrisburg
Posted on: January 17, 2020

Job Description:

POSITION SUMMARY Acts as a liaison for contact between clients, laboratory management, and department personnel. Also responsible for entering test samples into LIMS (Lab Management Information System), building/proofing reports, direct client communication and other tasks within the Client Support department. ESSENTIAL DUTIES & RESPONSIBILITIES Receives, records, inputs, and proofs all pertinent information regarding incoming client samples the LIMS. Inspects incoming samples and identifies/ separates rush samples. Maintains Master List and Rush List within LIMS. Logs lab work instructions into LIMS. Sends Sample Receipt Confirmations to clients. Communicates directly with clients via phone and email, regarding questions, clarifications or discrepancies regarding incoming samples. Builds analytical reports in LIMS. Maintains good client relationships. Responds promptly and professionally to inquiries from clients received via phone, email, website or social media tools. Scans chains and saves documents to the mainframe computer server. Adheres to internal standards, policies and procedures. Performs other duties as assigned. QUALIFICATIONS EDUCATION & EXPERIENCE --- Bachelor of Science degree in Chemistry, Microbiology or related field of study. --- 2-5 years of experience in a regulated commercial lab environment COMPETENCIES --- Language Skills: English --- Mathematical Skills: Advanced level of math/algebra preferred - ability to perform conversions. --- Reasoning Skills/Abilities: Intermediate level required. --- Computer Skills: Advanced level of Office 365 applications (Word/Excel) required; experience with LIMS preferred. --- Strong attention to detail. --- Strong written and verbal communication skills required for customer interaction. ADDITIONAL INFORMATION SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Keywords: SGS North America, Harrisburg , Client Support Specialist, Other , Harrisburg, Pennsylvania

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