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Clerk 2 - Dauphin CAO

Company: Commonwealth of Pennsylvania
Location: Harrisburg
Posted on: February 16, 2020

Job Description:

Clerk 2 - Dauphin CAOPrintApplyClerk 2 - Dauphin CAOSalary$30,787.00 - $45,262.00 AnnuallyLocationDauphin County, PAJob TypeCivil Service Permanent Full-TimeDepartmentDepartment of Human ServicesJob NumberCS-20200371-00120Closing2/13/2020 11:59 PM EasternJob Code00120Position Number00017013; 00116906; 50327843UnionAFSCME - Am Fed of State, Cnty, Mun EE'sBargaining UnitA1Pay GroupST03Bureau/Division Code00210022Bureau/DivisionDauphin County Assistance OfficeWorksite Address2432 North 7th StreetCityHarrisburgZip Code17110Contact NameTalent Acquisition and Planning UnitContact Emailra-pwfieldepars@pa.gov

  • Description
  • Benefits
  • QuestionsTHE POSITIONIf you are looking for a rewarding career in public service, want to make a difference in the lives of those who live in your community, want full-time employment, a Clerk 2 position is for you. The Department of Human Service (DHS) provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, as well as opportunities for advancement.This is permanent full-time employment. Positions are filled in DHS Offices across the Commonwealth.IMPORTANT: YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS, AND RECEIVE A SCORE. YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY. ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.
    • Full-time employment (37.5 hour work week)
    • Work Hours: 8:30 AM - 5:00 PM; Monday - Friday; 1 hour lunch
    • Multiple positions may be filled from this posting.
    • Based upon the nature of the duties in the position description, the individual selected for this position may be required to annually disclose specific personal and business financial information in accordance with Management Directive 205.10 regarding Financial Disclosures Required by the Public Official and Employee Ethics Act.
    • Hiring preference for this vacancy will be given to candidates who live within Dauphin County. If no eligible candidates who live within Dauphin County apply for this position candidates who reside in other counties may be considered.
    • Free parking is available on first come first served basis.DESCRIPTION OF WORKYou will be responsible and accountable for performing a wide range of clerical duties. The performance of these tasks is essential to enhance our ability to provide quality services to the citizens of Pennsylvania.You will engage in a variety of clerical and general office duties by utilizing knowledge of office procedures and systems. Clerk 2s interact with the general public in a courteous and professional manner both in person and via telephone. You should demonstrate basic computer skills as a Clerk 2 performing various office functions including data entry, customer service, scanning, imaging, attaching, filing, answering phones and processing mail and voice mail. This includes all job functions that are necessary to perform these duties with or without reasonable accommodations.Job duties are carried out under the general supervision of a Clerical Supervisor.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQualifications:
      • Must meetPA residency requirement For more information on ways to meet PA residency requirements, follow thelinkand click on Residency
      • Minimum Experience and Training Requirements: Six months as a Clerk 1 and educational development to the level of the eighth grade;ORcompletion of high school business curriculum;ORany equivalent experience and/or training which provided the required knowledge and abilities.
      • Must be able to perform essential job functions.Legal Requirements:
        • A conditional offer of employment will require submission of criminal history reports.
        • You must pass a background investigation.Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals)The Commonwealth of Pennsylvania is proud to be an equal opportunity employer supporting workplace diversity.EXAMINATION INFORMATION
          • Score valid for this specific posting only
          • Score based on information reported on application and supplemental questions
          • Provide complete and accurate information or:
          • score may be lower than deserved
          • application processing may be delayed
          • disqualification may result
          • May only testonceunder this announcement
          • Email notice of test results providedHealth & WellnessWe offer a comprehensive benefits package, including health coverage, vision, dental, and wellness programs.*Work/Life BalanceWe understand that there is more to life than work and we want you to enjoy it!For most positions, we offer paid vacation days, paid sick days, military leave, as well as paid time off for most major U.S. holidays. Alternate work schedules and telecommuting arrangements are available for certain positions.Career DevelopmentWe want to help you grow and see your goals become a reality! Supervisors and human resource staff are available to help employees create a plan to develop skills for their current jobs or prepare for the next step in their careers. Employees can easily transfer between positions or agencies to expand knowledge and pursue new challenges while retaining leave and benefits. Additionally, there are a variety of programs available to help get you where you need to be.Other RewardsCommonwealth employees enjoy many other rewards, including opportunities for recognition, workplace charitable giving, and even special employee-only discounts.For more information about benefits, health and wellness, work-life balance, career development, and other rewards go towww.employment.pa.govand click on the benefits box.*Eligibility rules apply.01CS-INSTRUCTIONS - You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
            • Yes02WORK BEHAVIOR 1- Sorts, files, and retrieves documents.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
              • A. I have experience sorting, filing, and retrieving documents. My duties included sorting/organizing documents that needed to be filed, and filing the documents by alphabet or by chronological order. I retrieved the documents/files as needed.
              • B. I have experience filing OR retrieving documents/files.
              • C. I have NO experience related to this work behavior.03Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
                • The name of the employer where you gained this experience.
                • The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.).
                • The actual duties you performed related to the level of performance you claimed on this Work Behavior.
                • Your level of responsibility.04WORK BEHAVIOR 2- Enters information into the computer.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
                  • A. I have experience entering information into a computer including updating records into a pre-established format.
                  • B. I have experience entering data into a computer.
                  • C. I have NO experience related to this work behavior.05Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
                    • The name of the employer where you gained this experience.
                    • The type(s) of data you entered into the computer.
                    • The actual duties you performed related to the level of performance you claimed on this Work Behavior.
                    • Your level of responsibility.06WORK BEHAVIOR 3- Serves as receptionist answering telephone inquiries and forwarding complicated inquiries to staff for follow-up.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
                      • A. I have experience answering telephone calls from the public, providing assistance or information to inquiries, and forwarding complicated inquires to staff for follow-up.
                      • B. I have experience in which I answered telephone calls from other internal staff members or occasionally from the public; however, answering telephone calls from the public was not a routine function of my job.
                      • C. I have NO experience related to this work behavior.07Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
                        • The name of the employer where you gained this experience.
                        • How often you answered calls and from whom.
                        • The actual duties you performed related to the level of performance you claimed on this Work Behavior.
                        • Your level of responsibility.08WORK BEHAVIOR 4- Operates office equipment.From the list below, please select all of the office equipment you have experience in operating.
                          • A. Computer
                          • B. Printer
                          • C. Copy Machine
                          • D. Fax Machine
                          • E. Scanner
                          • F. None of the Above09In the text box below, please list the name of the employer(s) where you gained the experience you claim with office equipment. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.Required QuestionAgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov

Keywords: Commonwealth of Pennsylvania, Harrisburg , Clerk 2 - Dauphin CAO, Other , Harrisburg, Pennsylvania

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