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Help Desk Support Specialist with Secret Clearance (Loc

Company: Deloitte
Location: Harrisburg
Posted on: March 25, 2020

Job Description:

Help Desk Support Services Specialist role (with active Secret Clearance)now open in Chambersburg, PA! Work you'll do As part of our Client's Help Desk, our selected candidate will be responsible for Fielding user communication, creating and documenting tickets, troubleshooting, and escalation which includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress. Abiding by standard Service Desk policy and processes, including shift scheduling and performance metrics. Our selected candidate can expect to receive initial training Monday through Friday, 0800-1630. After training is completed, and based on project needs and performance, You will be assigned to a shift in a 24x7x365 environment. The team Systems Engineering Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation. Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts. Qualifications Required skills Minimum of 1 year of ServiceHelp Desk or customer service support experience. Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, and use of help desktrouble ticketing software. Required Certifications ITIL Foundations certification preferred. U.S. Citizenship is required as is an active Secret Security Clearance How you'll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte's culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Keywords: Deloitte, Harrisburg , Help Desk Support Specialist with Secret Clearance (Loc, Other , Harrisburg, Pennsylvania

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