DDB Processing Clerk

Company: Pennsylvania Higher Education Assistance Agency
Location: Harrisburg
Posted on: March 25, 2020

Job Description:

PHEAA is seeking a DDB Processing Clerk to join our team! This position is primarily responsible for providing basic and routine responses to customer requests on the Death, Disability, and Bankruptcy (DDB) team. This position is also responsible for requesting account adjustments and requires the ability to fully understand and have a functional knowledge of departmental processes and procedures. This role may be responsible for one or more of the below responsibilities.Salary: $14.50/hourPrimary Duties and Responsibilities

• Process documents pertaining to discharge such as death, disability, bankruptcy, or specialty discharge.
• Review account information to ensure loans have been serviced and loan information is in compliance with the appropriate regulations.
• Assemble, in proper order, all assigned claim documents for designated guarantors per guarantor guidelines and federal regulations.
• Perform basic and routine research of issues to assist in processing or resolving errors.
• Generate, and review reports and perform follow-up activities and needed.
• Contact schools, lenders, and/or guarantors as needed to make account corrections based on departmental policies.
• Request account adjustments to maintain compliance with regulations.
• Other duties and projects as assigned.Required Skills
  • High school diploma or equivalent.
  • Prior payment processing or customer service experience preferred. Any equivalent combination of training and experience.
  • This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, the federal government requires applicants to possess U.S. citizenship. In light of this federal government requirement, PHEAA will be unable to hire applicants without United States citizenship for such positions.Required ExperienceHigh School Diploma or equivalent.

Keywords: Pennsylvania Higher Education Assistance Agency, Harrisburg , DDB Processing Clerk, Other , Harrisburg, Pennsylvania