DentaQuest: Patient Coordinator
Posted on: August 3, 2020
JOB TITLE: Patient Coordinator REPORTS TO: Practice ManagerFLSA:
Non-Exempt Welcome to Preventistry! We are revolutionizing oral
health for everyone by redefining prevention and care. A more
effective health care system requires a revolution in oral health
care and DentaQuests affiliated practices are leading the way. The
affiliated practices are made up of Advantage Dental from
DentaQuest, Community Dental Care of Kentucky, Community Dental
Care of Texas, DentaQuest Oral Health Center, Gentech Dentist and
Sarrell Dental and Eye Centers.A revolution requires us to reach
beyond the dental chair to reshape the oral health system. We
address full-body health and its relationship with social and
cultural determinates by expanding access to care, the
affordability of care and implementing a greater focus on timely
prevention of dental disease, rather than intervention. DentaQuest
continues to create a strong partnership for optimizing health
system performance by adding an innovative approach to the delivery
of oral health care to its extensive experience as a leading dental
health benefits administrator. The people of DentaQuest have a
common purpose: we work together as one, with passion, perseverance
and focus to achieve a nation where no child suffers from the pain
of tooth decay, where adults keep all their teeth for their entire
lives, where every person has access to quality dental care.
DentaQuests affiliated care delivery practices are made up of over
200 providers, over 80 practices across six states, with more than
700 employees providing care to over a quarter of a million
patients annually. Dedicated to our mission: To improve the oral
health of all. We harness our unique reach and insights to provide
patients with better care, timely education,greater access,
innovative solutions, and transformative system change. We call
this industry leading approach to dentistry Preventistry. JOB
SUMMARY:Under the general supervision of the Practice Manager, the
Patient Coordinator manages the arrival and departure of patients
seeking services at the practice. Patient Coordinator is
responsible for providing excellent customer service and setting
the tone for a patients visit. Patient Coordinator must effectively
communicate with the patients, parents, and practice employees to
collect patient information, schedule appointments, and relay
information to practice employees. Patient Coordinator is
responsible for gathering and entering all required patient
information and ensuring that the information is on file and is
accurate. They are to ensure that a patient has been set up
correctly in the system and that practice employees have all
necessary information to complete a patients treatment. Follows and
supports the CARE model for patient experience.PRIMARY JOB
RESPONSIBILITIES: Greet and welcome patients in person and via
phone. Patient check-in and check-out. Communicate with patients,
parents, guardians and visitors. Distribute and collect new patient
paperwork. Update and enter patient information. Set up new patient
files. Collect and set up patient insurance information. Collect
copays and deductibles and record receipts when necessary. Schedule
return appointments. Verify insurance eligibility. Distribute
requested patient information. Provide referral information and
communicate with referrals to schedule appointments as needed.
Confirm patient appointments. Builds a productive patient schedule.
Appropriately reschedules appointments when necessary. Distribute
glasses and get parents signature if required. Build Optical
schedule if required. Confirm Optical appointments if required.
Maintains flexibility regarding scheduling changes, communicating
changes to patients, and team members Coordinate the completion of
all necessary paperwork (i.E. patient charts, referrals,
appointment cards, welcome packets and treatment plan forms) as
part of the pre and post-visit in accordance with legal and risk
management compliance, i.E. HIPAA. Attend and participate in team
meetings. Other duties as assigned.PERSONAL CHARACTERISTICS: High
standards for integrity, honesty, professionalism, and work ethic.
Commitment to service excellence. Ability to work independently
while demonstrating excellent organization and follow through.
Demonstrates flexible and efficient time management and ability to
prioritize workload. Ability and willingness to move with purpose
and a strong sense of urgency. Self-motivated, positive, and
enthusiastic. Self starter with a strong desire to exceed
expectations and capable of supporting a team to achieve successful
results. Maintains confidentiality discretion. Ability to
effectively work in collaboration with others to achieve business
objectives. Willing to grow and be challenged.JOB QUALIFICATIONS:
Minimum of High School Diploma or GED. Minimum of 1 year of
experience working in a dental or medical practice preferred.
Current CPR certification or ability to obtain within 30 days of
hire. Current TB screening as required by the state. Skilled in
organizing resources and establishing priorities. Ability to
communicate effectively, both orally and in writing. Ability to
maintain quality, safety, and/or infection control standards.
Skilled in all dental insurances, billing and business operations a
plus. Skilled in the use of computers, window-based operating
environment. Able to demonstrate basic understanding of
treatments/contracts/financial terms. Demonstrate knowledge of
effective scheduling. Comply with protocols and standards.
Demonstrate and promote superior customer service skills. Ability
to multi-task. Identifies and resolves problems in a timely manner.
Strong interpersonal skills and ability to work effectively at all
levels in a collaborative team environment. Ability to meet OSHA,
CDC, ADA and HIPAA standards.PHYSICAL DEMANDS: Requires the
effective use of office equipment including, but not limited to,
computers, phones and printers. Ability to sit at computer terminal
for extended periods of time. Ability to communicate via telephone.
Ability to communicate in an active office environment. Ability to
concentrate in an office environment that is active with high voice
levels and interruptions.The specific statements shown in each
section of this description are not intended to be all-inclusive.
They represent typical elements and criteria necessary to
successfully perform this position.** In accordance with
DentaQuests Compliance Plan, employee must conduct DQ business in
accordance with applicable laws, regulations, professional
standards and ethical standards and report potential compliance or
ethical issues to manager or DQs Compliance Officer. **DentaQuests
Affirmative Action Program affirms our commitment to make
reasonable accommodation to the known physical or mental limitation
of otherwise-qualified individuals with disabilities or special
disabled veterans, unless the accommodation would impose an undue
hardship on the operation of our business. Please see Human
Resources for additional information regarding this Program.
Keywords: DentaQuest, Harrisburg , DentaQuest: Patient Coordinator, Other , Harrisburg, Pennsylvania
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