Principal Solution Consultant, East

Company: Genesys
Location: Harrisburg
Posted on: September 12, 2020

Job Description:

Our employees from around the world telling their moments connected at Genesys. Experience these moments for yourself. http://gsys.co/f0Us30jsUqX

Do you have a passion for solving problems and understanding what customers need?

Are you interested in working in an evolving technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solutions Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.

We look for individuals who have a proven track record of finding creative ways of solving complex problems.

Why work for Genesys?

You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.

You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.

You will have flexibility and independence in designing your work.

You will be able to access on-demand and in-person training.

You will have the internal resources you can call on to help you understand and solve technical challenges.

You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.

What you will be doing?

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design

You will create a customized demo and have the opportunity to tell the story that showcases the solution.

Learn

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

What do you need to have to be successful?

A passion for technology and helping people solve problems

Interpersonal communication, polished verbal and written communication

Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented

Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.

Ability to understand customers security needs and articulate a solution

Bachelor’s degree and 5+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience

Ability to travel up to 50%

Experience working with Cloud or SaaS company preferred

About Us:

Genesys ®  powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement  drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform  to orchestrate omnichannel customer journeys  that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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