Our employees from around the world telling their moments
connected at Genesys. Experience these moments for yourself.
Do you have a passion for solving problems and understanding
what customers need?
Are you interested in working in an evolving technical space
where you bring in new ideas to help your customers transform and
innovate their business? As a Solutions Consultant, you will listen
to the customer to understand their needs and create compelling
business solution roadmaps.
We look for individuals who have a proven track record of
finding creative ways of solving complex problems.
Why work for Genesys?
You will showcase your technical expertise and creative talents
by developing and presenting dynamic demonstrations to the
executives, stakeholders and key influencers.
You will have a unique opportunity to understand our customers'
strategies and help them drive their business using our unique
You will have flexibility and independence in designing your
You will be able to access on-demand and in-person training.
You will have the internal resources you can call on to help you
understand and solve technical challenges.
You will have the ability to work closely with other brilliant
individuals to collaboratively solve complex technical
What you will be doing?
You will run workshops with business users to uncover gaps and
opportunities, define the projected benefits and present the
outcomes to all stakeholders.
You will create a customized demo and have the opportunity to
tell the story that showcases the solution.
You will stay up to date on Genesys products and industry best
practices that will allow you to continue to advise the customer
through the implementation process to ensure value.
What do you need to have to be successful?
A passion for technology and helping people solve problems
Interpersonal communication, polished verbal and written
Ability to work in a fast-paced, cross-functional team
environment and able to multitask, prioritize and be
Have the technological know-how of IT-concepts,
software-standards as well as database and networking
Ability to understand customers security needs and articulate a
Bachelor’s degree and 5+ years of work experience, preferred
experience implementing or integrating with CRMs and/or software
implementation or coding experience
Ability to travel up to 50%
Experience working with Cloud or SaaS company preferred
Genesys ® powers more than 25 billion of the world’s best
customer experiences each year. We put the customer at the center
of everything we do and passionately believe that
great customer engagement drives great business
outcomes. More than 10,000 companies in more than 100 countries
trust the industry’s #1 customer experience platform to
orchestrate omnichannel customer journeys that eliminate
silos and build lasting relationships. With a strong track record
of innovation and a never-ending desire to be first, Genesys is the
only company recognized by top industry analysts as a leader in
both cloud and on-premise customer engagement solutions. Connect
with Genesys via www.genesys.com , Twitter
, Facebook , YouTube , LinkedIn , and
the Genesys blog .
Genesys is an equal opportunity employer committed to diversity
in the workplace. We evaluate qualified applicants without regard
to race, color, religion, sex, sexual orientation, disability,
veteran status, and other protected characteristics.