HarrisburgRecruiter Since 2001
the smart solution for Harrisburg jobs

Restaurant Manager

Company: Wendy's
Location: Harrisburg
Posted on: October 19, 2020

Job Description:

Job Description Description STATEMENT OF PURPOSE Manages the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew. ESSENTIAL FUNCTIONS An individual must be able to perform each of the essential functions satisfactorily. NPC Quality Burgers will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship. The Restaurant General Manager must be able to perform each the following essential functions: • Must be able to come to work promptly and regularly • Must be able to take direction and work well with others • Must be able to work in a fast paced environment and accomplish multiple tasks within established timeframes • Must be able to stand much of the work day • Must be able to concentrate and perform duties accurately • Must be able to react to change productively and handle other tasks as assigned • Must be able to perform the Accountabilities and Key Measurement Criteria • Must be able to fulfill the Knowledge and Ability Section • Must be able to perform as stated in the Work Environment; Physical Demands Section SUPERVISORY RESPONSIBILITY Direct supervision is assigned to this position and job responsibilities include providing functional guidance to Crew Members, Sr. Crew Members, Shift Leaders and Assistant Managers, including training/development, assignment delegation, instruction, and follow-through. Restaurant General Managers have the authority to hire, discipline and terminate employees but must consult with their Area General Manager and Human Resources Manager in regards to disciplinary actions and terminations. ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA Key Measurement Criteria: In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the performance evaluation. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market. 1. Leads the restaurant team in meeting or exceeding all company established People Metrics by utilizing all available tools and systems; providing training, instruction and follow up for restaurant Created 2/2/2017 team in regards to People processes; and creating/executing restaurant plans to improve People metrics. Utilizes Interviewing and Selection tools during the hiring process. Executes 4 Corner Training consistently utilizing WeLearn courses and Observation Checklists. Treats all team members fairly with respect and dignity. KEY MEASUREMENT CRITERIA • Annualized crew turnover of 100%-119% • Restaurant WeLearn Certifications at average of 13-15 • Restaurant staffing at 85%-95% 2. Leads the restaurant team in meeting or exceeding all company established Service Metrics by utilizing all established tools and procedures; providing training, instruction and follow up for all restaurant team members in regards to all Service processes/procedures; and creating/executing restaurant plans to improve Service metrics. Utilizes Voice of the Customer Data to establish areas of opportunities and responds appropriately by executing the Customer Experience Playbook. Establishes daily shift goals and appropriately completes the Daily Operations Plan and Huddles to appropriately position employees and execute a focused, A level shift. Resolves customer problems with care and concern utilizing BLAST. Seeks customer feedback by regularly performing Table Visits and Pick Up Window Visits. Utilizes Total Restaurant Cleaning system and conducts regular restaurant Walk Throughs to maintain a clean, inviting restaurant that is always Rush Ready. KEY MEASUREMENT CRITERIA • Voice of the Customer Overall Satisfaction scores of 60% or higher • Restaurant Speed of Service metrics maintained at 156-180 seconds • Customer Experience Evaluation score of 90% or better 3. Leads the restaurant team in meeting or exceeding all company established Sales Metrics utilizing all available systems tools and procedures; providing training, instruction and follow up to all restaurant team members in regards to Sales Growth processes/procedures; and creating/executing restaurant plans to improve Sales metrics. Drives ticket growth by keeping team focused on suggestive selling and add ons. Drives traffic growth by providing positive guest e

Keywords: Wendy's, Harrisburg , Restaurant Manager, Other , Harrisburg, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Systems Engineer III with Security Clearance
Description: The Boeing Company is seeking a Systems Engineer Level 3 in Mountain View, CA, Chantilly, VA, Fairfax, VA, Aurora, CO, or Seal Beach, CA. The Systems Engineer will work as a member of a 30-40 person (more...)
Company: The Boeing Company
Location: Chantilly
Posted on: 10/20/2020

Freight Handler
Description: Walmart Supply Chain is hiring for their Peak Season Walmart is rolling out amazing peak season pay increases for all associates from 9/26/20 to 1/1/21 Make up to 22.60/hour with shift differentials (more...)
Company: Walmart
Location: Leesburg
Posted on: 10/20/2020

Data Scientist
Description: Job Summary br br ASSIGNMENT DESCRIPTION: Data Scientists develop and apply methods to identify, collect, process, and analyze large volumes of data to build and enhance products, processes, and systems. (more...)
Company: National Geospatial Intelligence Agency
Location: Chantilly
Posted on: 10/20/2020


Distribution Center Team Member - Full TIme
Description: Walmart Supply Chain is hiring for their Peak Season Walmart is rolling out amazing peak season pay increases for all associates from 9/26/20 to 1/1/21 Make up to 22.60/hour with shift differentials (more...)
Company: Walmart
Location: Leesburg
Posted on: 10/20/2020

Warehouse Worker - Full TIme
Description: Walmart Supply Chain is hiring for their Peak Season Walmart is rolling out amazing peak season pay increases for all associates from 9/26/20 to 1/1/21 Make up to 22.60/hour with shift differentials (more...)
Company: Walmart
Location: Leesburg
Posted on: 10/20/2020

Insurance Agency Owner
Description: Job Description DISCOVER A SMARTER STARTUP. There are business opportunities
Company: Farmers Insurance
Location: Chantilly
Posted on: 10/20/2020

Mid-Level Systems Engineer with Security Clearance
Description: Minimum Clearance Required to Start: Top Secret SCI w/Polygraph Job Description: Parsons is looking for sharp Mid-level Systems Engineers to join our exciting Space and Geospatial Solutions team. Mid-Level (more...)
Company: Parsons
Location: Chantilly
Posted on: 10/20/2020

Lab Systems Engineer
Description: Job ID: 2014943 Location: CHANTILLY , VA , US Date Posted: 2020-09-16 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-time Shift: Day Job Travel: (more...)
Company: SAIC
Location: Chantilly
Posted on: 10/20/2020

Interventional Radiology Registered Nurse
Description: Centra Healthcare Solutions is seeking an experienced Registered Nurse that is licensed or in the immediate process, and qualifies, of obtaining RN licensure in VA to work in Hospital in the specialty (more...)
Company: Centra Healthcare Solutions
Location: Leesburg
Posted on: 10/20/2020

Logistics Support Analyst
Description: SUMMARY: This position will be responsible for providing asset and logistic support to our nation's Veterans and VA providers. The individual will be able to work with general guidance from senior (more...)
Company: Iron Bow Technologies
Location: Chantilly
Posted on: 10/20/2020

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Harrisburg RSS job feeds