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Help Desk Analyst II

Company: Robert Half
Location: Harrisburg
Posted on: November 20, 2020

Job Description:

Description Looking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company in the Financial Services field We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. We're looking for a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You will need to be comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. If you understand Incident, Problem, Change Management and other processes, you will have an edge over the competition. This position absolutely must understand how these processes work together to provide superior support and high availability of our business. Covering alternative shifts when needed is often necessary with this Analyst job.Contact me for consideration - Abigail Fox (215) 568-1513 What you get to do every single day - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - The most important thing about this job is to facilitate user account management. This includes handling onboarding, change and departure processes - Provide guidance to Tier 1 support and team members - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory Requirements - 3 years' of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - This job will often be easier if you have ITIL certification - Capable of analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction - A combination of superior customer service skills and technical aptitude is required for success at this position - Excellent problem-solving skills - Must be able to work independently with minimal supervision - Ability to multitask and meet deadlines - Ability to communicate verbally and in writing effectively throughout all levels of the company - One or more programming or scripting language skills required - Solid understanding of Microsoft Office - Strong familiarity with Basic Network Troubleshooting - Knowledge of Basic Troubleshooting Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Harrisburg , Help Desk Analyst II, Other , Harrisburg, Pennsylvania

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