Posted on: November 23, 2020
Job DescriptionWe Believe in Better!
We are a global information technology company that builds
high-performance, security-centric solutions that can help change
the world. Enhancing people's lives through secure, reliable
advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to
learn new skills, apply your expertise, and solve complex problems
with cutting edge technologies and solutions. You are part of a
global diverse team that supports you, drives change, and delivers
successful results consistently.
Our associates are at the forefront of everything we do, driving
our clients' successes while giving back to communities and making
a positive impact on enhancing the quality of life to help make
this world a safer and more secure place to live and work. Our
success is a direct result of the work of our people who live and
breathe our Core Beliefs. Simply put, we believe in better lives.
Learn more about Unisys and our key solution offerings: Unisys,
Stealth™, CloudForte®, InteliServe™
What success looks like in this role:
Delivers and leads team in the delivery of Tier 2 remote hardware
and software support services to clients to resolve product use and
multi-product/platform problems, and/or questions relating to
enterprise systems, networks and application software, as well as
desktop applications that are beyond the scope of the client's
first level help desk support function. Provides referrals and/or
dispatches to other service providers to ensure that client's
service level and technical requirements are met. Interacts with
clients in person or by telephone. Answer questions about
installation, operation, configuration, customization, and usage of
second level remote hardware and software products. Applies
diagnostic techniques to identify problems, investigates causes and
recommends solutions to correct failures. Provides alerts and
situation status information to both client and Unisys management.
Coordinates critical client issues as well as new product and/or
system implementations. Monitors performance and ensures completion
of operational processes including incident resolution, root cause
analysis, change management, and continual service improvement in
accordance with Service Level Agreements. Prepares, approves and
coordinates the implementation of technical documentation and
ensures that technical and client documentation is clear, current,
accurate and complete. Identifies, develops and conducts training
needs for other analysts and clients as appropriate. May
participate or lead defined projects activities. Initiates process
improvements for internal and external clients. May be required to
work in rotational shifts (24x7 shifts applicable) and provide on
call support if required. May function as a Shift Leader.
You will be successful in this role if you have:
* University degree or equivalent education and experience* Minimum
of 5 years relevant experienceAdvanced knowledge in one of the
technologies relating to enterprise systems, networks, backup,
storage, cloud or a customer proprietary, COTS, or Unisys
application. Have specific certifications on the respective domain,
platform or application. Ability to support multiple clients/
technologies as part of shared support delivery.Must be client
focused, display interpersonal skills and be an effective team
member.Ability to train and develop staff and/or client.
eeoNotice For U.S. Applicants: Unisys is an Equal Opportunity
Employer - Minorities/Females/ Veterans/Individuals with
Disabilities/ Sexual Orientation/Gender Identity
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Keywords: Unisys, Harrisburg , Storage Administrator, Other , Harrisburg, Pennsylvania
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