(CSR) Customer Service Representative - Apply Today, Start Tomorrow FULL TIME!

Company: EMBRACE
Location: Harrisburg
Posted on: January 12, 2021

Job Description:

Embrace Management is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Harrisburg office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.This role offers you the opportunity to work in a national firm that offers excellent career progression.Essential Skills:* Clear written and verbal communication skills* 1+ years of prior experience is preferred* Strong relationship management skills* Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible* Business acumen in the marketing and client relations field is preferred* Must understand and comply with applicable regulations and standard operational procedures* Must ensure that all transactions are executed properly and meet compliance guidelinesCore Responsibilities:* Provide high-quality service to each of our clients* Maintain client confidentiality at all times* Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures* Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists* Communicates clearly with staff in a timely and professional manner* Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client* Verify and maintain data qualityJob Requirements:Essential Skills:* Clear written and verbal communication skills* 1+ years of prior experience is preferred* Strong relationship management skills* Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible* Business acumen in the marketing and client relations field is preferred* Must understand and comply with applicable regulations and standard operational procedures* Must ensure that all transactions are executed properly and meet compliance guidelinesIf your background experience and skill set meet the requirements for our Customer Service Representative, apply today!

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