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Internal Business Systems Consultant

Company: Allegheny Health Network
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

Company : Highmark Inc Job Description : JOB SUMMARYThis job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and enhancements to the system. Has a deep understanding of a specific application or set of applications he/she supports, how users use the application, and what other systems integrate with the application. The incumbent understands how work is being conducted, and through analysis, determines solutions to the issue(s). Works with stakeholders to identify solutions that may include training, a process change, or modifications to business rules. Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies. The incumbent interfaces with positions that are directly involved in the hard-key programming of applications as roles involved in the analysis of the overall business process(es). Uses functional and organizational knowledge to mentor junior resources. ESSENTIAL RESPONSIBILITIES Take a lead role with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design. Lead full project life cycle by actively taking a lead role on project teams, based upon experience and need. Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems. Ensure compliance for required standards (e.g. SOC 2) and all necessary approvals have been obtained throughout the project lifecycle. Interface with the business areas, technical staff, and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions). Take lead role in supporting various aspects of requirements testing (e.g. testing plan, testing scenarios, testing schedule, testing outcomes, user task analysis, documentation, defect management, results analysis) to ensure minimal production defects are realized. Create ad-hoc reports pulling data from various sources and/or run system reports. Conduct complex analysis on reports to ensure system performance and/or results. Communicate in an exemplary manner with team members, partners and management, including reporting project status, enabling solutions, and providing accurate and concise documentation. Provide thought leadership and strategic direction in Product and Technology Solutions. Other duties as assigned. EDUCATIONRequired High School Diploma/GED Substitutions None Preferred Bachelor's Degree in Information Systems, Business Administration or Business Management EXPERIENCERequired 7 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) To Include: 5 years of technical application experience Preferred 5 years in the Health Insurance Industry 5 years in the Healthcare Industry 5 years with Lean Six/Sigma LICENSES AND CERTIFICATIONSRequired None Preferred (Lean) Six Sigma Project Management Professional (PMP) SKILLS Leadership Process Improvement Analytical Skills Problem-Solving Communication Skills Presentation Delivery Customer Service Strategic Thinking Language (Other than English) None Travel Required 0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition Type Office-BasedTeaches / trains others regularly FrequentlyTravel regularly from the office to various work sites or from site-to-site RarelyWorks primarily out-of-the office selling products/services (sales employees) NeverPhysical work site required YesLifting: up to 10 pounds ConstantlyLifting: 10 to 25 pounds NeverLifting: 25 to 50 pounds NeverDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. EEO is The Law Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants NoticeBENEFITSTotal Rewards Program In addition to competitive pay rates and flexible career growth, we show our employee appreciation through a comprehensive Total Rewards package, including: Medical and prescription drug, dental and vision coverages for your and your eligible dependents Health Saving and Flexible Spending Accounts Life, AD and disability insurance Employer-sponsored 401(k) plan Paid time off, including paid holidays Tuition reimbursement Volunteer opportunities Voluntary benefits Employee discounts Wellness Resources and Programs Employees have access to the following wellness programs and resources: Work-life resources, such as employee assistance programs and financial counseling services 24/7 telephone access to health and wellness coaching to achieve personal goals Onsite pharmacy services at major campuses Fitness center access for all employees inclusive of showers, lockers, and group exercise classes at major Highmark campuses, Allegheny General Hospital & West Penn Hospital Access to chronic condition management programs when enrolled in the employer-sponsored medical plan 100% coverage for preventive exams, including flu shots Incentive program that rewards employees Secure bicycle parking at major campuses Healthy food options at onsite cafeterias Employee networks to gather in the name of health Onsite seated massage and stress management classes including yoga, mindfulness and meditation LIVING IN PITTSBURGHPittsburgh, PA is home to Highmark Health's corporate headquarters, as well as the headquarters of many of our businesses and a majority of our career opportunities. When you live and work in Pittsburgh, you'll experience a wide variety of lifestyle advantages. Take a look around and you'll quickly see why Pittsburgh is one of America's most liveable, most affordable, safest and happiest cities. Learn more about this exciting and inviting location:ABOUT PITTSBURGH VIBRANT PITTSBURGHLocationFacilityCareer Path

Keywords: Allegheny Health Network, Harrisburg , Internal Business Systems Consultant, Other , Harrisburg, Pennsylvania

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