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Sr IT Infrastructure Analyst - Voice Engineer

Company: West Penn Allegheny Health System
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

Company :Gateway Health LlcJob Description : GENERAL OVERVIEW: u00a0Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.u00a0 Performs tasks including, but not limited to, systems software upgrades, workstation setups and server configurations.u00a0 Maintains software and hardware inventories.u00a0 Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices.u00a0 Performs recovery procedures, scheduling and backups, and monitors batch processes.ESSENTIAL RESPONSIBILITIES:1. Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.2. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.3. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.u00a04. Assure compliance to required standards, procedures, guidelines and processes.5. Other duties as assigned or requested.QUALIFICATIONS:Education, Licenses/Certifications, and ExperienceMinimumHigh School Diploma or equivalent required1-3 years of experience in Information TechnologyPreferred3-5 years of Voice ManagementAvaya Aura Platform ManagementCMS, SM, AES, AEP, CM, VM, SBC, Gateways/Media ServersContact Center Voice Application ManagementScheduled Call Backs, WFM, CTI, QM, Call Flow design/updatesFaxing management/supportIVR ManagementSwampfox ICXVoice Quality MonitoringAbility to support multiple call center business unitsPredictive dialer experienceComputer Telephony IntegrationSCOPE OF RESPONSIBILITYu00a0Does this role supervise/manage other employees?u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0u00a0Nou00a0 xWORK ENVIRONMENTIs Travel Required?Nou00a0u00a0 xPhysical DemandsThis job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays and/or weekends.Note: Job duties and responsibilities support separation of duties across multiple userighmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, For accommodation requests, please contact HR Services Consumer Privacy Act Employees, Contractors, and Applicants Notice

Keywords: West Penn Allegheny Health System, Harrisburg , Sr IT Infrastructure Analyst - Voice Engineer, Other , Harrisburg, Pennsylvania

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