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Administrative Services Coordinator

Company: Onward Behavioral Health
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

Mazzitti & Sullivan EAP Services is seeking an organized, analytical Administrative Services Coordinator with exceptional communication and problem solving skills. This position will require you to handle office duties and analyze and optimize office operations. The Administrative Services Coordinator will answer client calls, guide clients to the appropriate resources, collaborate with interdepartmental partners, and perform office tasks, including, but not limited to:

Answering client inquiries

Delivering or responding to mailings

Maintaining client and vendor records

Analyze office processes and develop creative solutions to problems

Facilitating communications within the team

Take part in financial preparation for the department

Core Responsibilities:

Client services, proposals and contracts

o Establish and maintain positive, professional relationships with internal and external customers

o Answering questions and finding appropriate resources for internal and external clients and vendors

o Handling basic office duties, such as answering phones, live chat inquiries, email submissions, maintaining client, vendor, and financial records and data entry and reporting

o Assisting with additional tasks, such as process improvement and implementation and project management, effectively managing scheduling and requests for services

o Maintain and update records of all contracted trainers

o Work closely with Business Development to assist in the RFP process preparing proposals and contracts for new clients

Interoffice communications and project management

o Supporting EAP staff by facilitating interdepartmental communications and interactions

between internal and external clients and vendors

o Oversee and track the progression of projects, making sure deadlines are met, tasks are

staying on schedule

o Maintain a thorough knowledge of EAP departmental functions

o Keep staff informed and updated on the status of new proposals and contracts

o Track and maintain all M&S EAP staff training hours

Financial Reporting and Processing

o Handling basic financial responsibilities:

daily processing of invoices and client payments,

preparing monthly financial statements,

process vendor payment information,

tracking and collecting outstanding accounts receivable

o Provide monthly departmental reports for Executive Director, as well as the rest of the staff

Performance goals and expectations

Demonstrate proficiency in all tasks assigned.

Embrace opportunities to improve, grow and learn new skills within the department

Continuously develop competencies in areas necessary for success in the position

Technical Competencies Required

Must have proficient technological experience in:

o Microsoft Office programs

o Adobe

o Zoom

o Microsoft Teams

Proficient communication skills

o Including written and verbal

Strong time and priority management skills

Strong organizational skills

Keywords: Onward Behavioral Health, Harrisburg , Administrative Services Coordinator, Other , Harrisburg, Pennsylvania

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