Customer Success Specialist

Company: Schaedler Yesco Distribution
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

The Customer Success Specialist position at Schaedler Yesco is a member of the Schaedler Yesco Industrial Automation team. This team is responsible for the Pre and Post Sales of Rockwell Automation products and services. Rockwell Automation is the market leader in factory automation technology and services.

The Customer Success Specialist will be responsible for supporting positive customer experiences in the automation services business segment. The person applying for this position should be willing to take ownership of the issue and/or tasks and ensure its completion and contribute to the growth of the automation services business.

Responsibilities include but are not limited to:

• SYD/Rockwell Customer Satisfaction
• Support our customers as they transition from sales prospects to active users of Schaedler Yesco automation services.
• Focused on customer loyalty and building close, long-term client relationships.
• Expand customer services
• Increase customer retention
• Resolve services related customer issues

• Drive customer satisfaction.

• Collaborate with Outside Sales, Automation Specialist, Sales Management
• Automation Services order processing and follow-up at three levels
• Customer
• SYD (Internal)

• Rockwell

• Automation Services include
• Training
• Reman/repair of industrial components
• Field Service Engineer callouts
• Automation Services Contracts

Education:

• Post-Secondary Education in business or related subject matter
• Computer skills:
• Outlook, Excel, Word
• Experience with ERP Systems (Eclipse, SAP) and business intelligence systems (Phocas, Power B.I.) is a plus.

Personal Skills:

• Strong organization and presentation skills
• A propensity for relationship building
• Industry knowledge
• Empathy

Keywords: Schaedler Yesco Distribution, Harrisburg , Customer Success Specialist, Other , Harrisburg, Pennsylvania