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Service Advisor - Second Shift 1:30pm - 10:00pm

Company: Five Star International, LLC - Harrisburg
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

Five Star International, LLC is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving Pennsylvania since 1974. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

OVERVIEW:

Five Star is looking for a motivated, full-time Service Advisor to work in our fast-paced service department in Harrisburg, PA. A Service Advisor provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. The successful team member is an excellent communicator with exceptional  customer service skills and has at least two years of relevant work experience.

RESPONSIBILITIES:

* This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments. * Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing. * Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly. * Obtain customer signature on the repair order and provide customer a copy of the repair order. * Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process. * Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up. * Investigate progress of vehicle repairs and contact customer with status changes / promise time if required. * Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored. * Explain completed work and charges to the customer. * Keep up to date on all warranty policies and product changes to maintain effectiveness in this role. BASIC QUALIFICATIONS:

* Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers. * Ability to develop written estimates and quote bids and schedule jobs. * Ability to read instructions, work orders, and specifications. * Must have excellent verbal and written communication skills. * Ability to operate personal computer and business applications. * Strong problem solving skills. * Goal oriented, results focused. LICENSES/EDUCATION/TRAINING:

* A high school diploma or GED is required. * Additional training in heavy duty trucks required. * A CDL is preferred or willingness to obtain one. * Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered. WHAT WE OFFER:

* Medical / Dental / Vision Insurance * Health Savings Account * Life, Accident, and Disability Insurance * 401(k) with company match * Training * Paid Time Off * Paid Holidays * Great Culture & Team Environment * Long Term Career Opportunities EOE/Drug Free Workplace

DISCLAIMER:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)

Keywords: Five Star International, LLC - Harrisburg, Harrisburg , Service Advisor - Second Shift 1:30pm - 10:00pm, Other , Harrisburg, Pennsylvania

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