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Application Support Generalist

Company: Global Data Consultants
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

GDC IT Solutions is currently seeking an Application Support Generalist in the Harrisburg, PA area. This role will be remote with some reporting to the Harrisburg office as needed until operations return back to normal. 


To provide superior customer support to customers for services and software provided by the Technology Services Team; product support includes course management software, student information systems (SIS), and other educational management software.


  • Resolve received helpdesk tickets and log all support issues in helpdesk software.
  • Provide initial troubleshooting and issue resolution for all supported applications, including account management and password resets.
  • Identify and escalate unresolved tickets to the appropriate vendor for resolution if unable to provide the
    solutions.
  • Assist with basic troubleshooting to correct course login issues.
  • Assist with hardware troubleshooting.
  • Assist students with course navigation issues.
  • Attend training to remain current in latest technological trends and specific to the applications the
    technology services team supports when necessary.
  • Attend technology meetings and other meetings as requested.
  • Maintain confidentiality with regard to all information being processed, stored, or otherwise accessed.
  • Assume any other responsibilities as assigned by the Supervisor/Director of Technology or his/her
    designee.
  • Assume any other responsibilities as assigned by the Executive Director or his/her designee.

  • Excellent interpersonal and written communication skills.
  • Experience supporting Windows, Mac OS, Android and iOS.
  • Familiarity with Microsoft Office Suite (Excel preferred).
  • Ability to analyze and resolve application issues required.
  • Must be self-motivated and team-oriented.
  • Ability to demonstrate professionalism while working with all levels of support contacts.


GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

 

Visit our Career Center for the latest employment opportunities.

Keywords: Global Data Consultants, Harrisburg , Application Support Generalist, Other , Harrisburg, Pennsylvania

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