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Patient Services Representative (Part Time)

Company: UPMC
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

DescriptionOur team is growing and we have a variety of opportunities available for Patient Services Representative. If youre passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!This position will work as float coverage for the Union Deposit, Camp Hill, and Linglestown offices. Hours could range from 7:15 a.m. to 5:00 p.m. on a Monday to Friday basis. Float coverage will be driven by where PTO coverage is needed in the above locations.Responsibilities:Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Assist with administrative duties in the office including but not limited to scanning of medical records and faxingGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceSchedule or connect patient to resources to schedule for ancillary services at checkoutUnderstands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Assist patients in education of financial responsibility and connect them to advocacy resources as neededObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesPromote MyUPMC patient portal and assist patients in registration when applicableCollect copayments and any other applicable patient payments at the point of serviceProvide a warm greeting for all patientsConfirm and/or update patient registration information at checkoutAppropriately distribute / triage phone calls to other areas and / or clinical providersSchedule follow-up appointments within the practice at checkoutQualificationsCompletion of high school graduate or equivalent is required.Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.Two years of experience in a medical / billing / fiscal or customer service function is preferred.Knowledge of medical terminology is preferred.Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:Clearances must be dated within 90 daysAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewalUPMC is an Equal Opportunity Employer/Disability/Veteran REQNUMBER: 127560782

Keywords: UPMC, Harrisburg , Patient Services Representative (Part Time), Other , Harrisburg, Pennsylvania

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