Desktop Support Engineer

Company: Global Data Consultants
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

GDC IT Solutions is currently seeking a Desktop Support Engineer in the Harrisburg, PA area.

This position is responsible for providing technical assistance to employees and customers regarding advanced computer hardware and software issues, leading the design, development and maintenance of the end user computing environment, maintaining Application Development source code encyclopedias and performing configuration, administration, and maintenance on a variety of software tools. This position performs at a moderate to high level of complexity with a high level of proficiency under general supervision. This incumbent will assist with implementing procedural improvements and coordinate development efforts involving software and document versioning procedures.

• Create and maintain standard images for all supported operating systems and hardware platforms.
• Ensure PC images and configurations meet all security and compliance requirements.
• Collaborate with the Enterprise Security Office (ESO) and Department Manager regarding desktop security issues and policy formulation.
• Create and deploy software packages using automation tools to support  installation and updates of desktop applications.
• Perform security vulnerability mitigation and monthly patching of desktop operating systems and software.
• Research and evaluate requests for new desktop software or software tools, including rationalization against existing approved software.
• Assist in the evaluation and selection of hardware and software.
• Assist with the management of systems and applications used to build, deploy, and update desktop operating systems and software.
• Participate with senior Information Technology staff in project planning for new application rollouts, evaluations, testing and special projects related to desktop software/hardware and support systems.
• Create documentation of best practices and standard operating procedures related to the administration and support of desktop operating systems, hardware platforms, and software.
• Provide support for issues escalated from Desktop Support Analysts.
• Assist with training and mentoring Desktop Support Analysts.
• Troubleshoot problems using various software tools, getting to the root cause to facilitate solving the problem.
• Assist with the implementation of various software tools including but not limited to keeping software tools up to date, supplying install instructions, problem resolution documentation and performing upgrades.
• Maintain technical expertise within the software tools.
• Provide backup support for software tools outside of incumbent’s primary responsibility.

• Associate degree in computer science and two plus years of relevant experience or a combination of training/certification and 4 years of applicable experience.
• In depth knowledge of operating system and software deployment tools (MDT, SCCM, CA ITCM, WSUS, etc.)
• Experience with Windows Defender, BitLocker, and O365 administration and support.
• Demonstrated experience automating the installation of software in an enterprise environment
• Effective communication skills necessary to make yourself understood when speaking about complex technical subjects.
• Track record of managing multiple activities with varying priorities while ensuring accurate and timely results.
• Demonstrated experience working in a multi-platform environment.
• Proven ability to focus on details for extended periods of time.

• Key Encyclopedia and Objectware Program Compare software
• Maven, Subversion, Archiva
• Serena Change Manager (PVCS)
• Personal DB2
• Quality Center
• Atlassian Tools
• Proficient experience in scripting languages (e.g. MS-DOS, AIX, etc.).
• Experience in any one of the following programming languages (Cobol, VB, Java, C (any variation), SAS, etc.).
• Knowledge with using Microfocus Mainframe Express and Netron Fusion, helpful
• Knowledge of SQL (DB2, Microsoft SQL Server, etc).
• In depth knowledge of operating system and software deployment tools (MDT, SCCM, CA ITCM, WSUS, etc.)

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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Keywords: Global Data Consultants, Harrisburg , Desktop Support Engineer, Other , Harrisburg, Pennsylvania