Customer Service
Company: Embrace Management
Location: Harrisburg
Posted on: May 3, 2021
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Job Description:
The Lead Customer Service Representative is responsible for the
daily communications and interactions between current customers and
potential new customer leads. Being a part of the Customer Success
division means you must be proficient and current on all consumer
relations strategies and tactics, report daily to the Director of
Customer Outreach, and show a strong sense of motivation and
professional demeanor in order to thrive in our firm. Once
proficiency is shown consistently from the Lead Customer Service
Representative, the opportunity to develop into more of a leading
role will be discussed with the Director of Customer Outreach. Thoroughly track, organize and document all interactions with
current consumers and potential new leads ensuring all departments
are fully aware and all on track with one another Consistently have contact between current customers and
potential new leads in order to meet the membership requirements of
the firm Research and problem solve client issues by networking with
other Customer Success Representatives who have seen success within
the realm of the issue you are having Attend additional training sessions and seminars provided by the
firm to achieve a higher level of success Build valuable relationships with clients to ensure the
satisfaction of the clients brand line Preferred Qualifications: Bachelors Degree is preferred, however, can be replaced with 1-3
years of customer service experience Must have highly developed communication skills (written and
verbal), interpersonal, problem-solving and customer service
skills Must be able to work a full-time schedule for this particular
role Demonstrated consistency in achieving and exceeding goals a and
strong customer orientation Powered by JazzHR
Essential Job Responsibilities:
Keywords: Embrace Management, Harrisburg , Customer Service, Other , Harrisburg, Pennsylvania
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