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Intern - Customer Engagement Support

Company: SAP
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

CONTRACT DURATION: 6 TO 12 MONTHS

CONTRACT HOURS: 40 HOURS PER WEEK

ANTICIPATED START DATE: JUNE 2021

OFFICE LOCATION: NEWTOWN SQUARE, PA

EXPECTATIONS & TASKS

Key tasks include, but are not limited to, the following:

- Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions - Filter requests for critical situations that require immediate action - Schedule and participate in engagement support sessions with the assigned architects to better learn our customers business goals and to also better understand our internal customer success practices - Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items - Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement - Actively contribute in the collection and management of metrics required by the CES leadership - Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders

Keywords: SAP, Harrisburg , Intern - Customer Engagement Support, Other , Harrisburg, Pennsylvania

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