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Customer Service Representative

Company: The Faulkner Automotive Group
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While receptionist/ customer service experience is a plus, it is not required! We provide training to all of our employees and offer continued growth opportunities for those that have excellent talent, energy and ambition to succeed. We offer a highly competitive salary and top-tier benefits package to all full-time employees, including Medical, Dental, Vision, 401K plus company match, Employee Referral Bonuses and Paid Vacation. The Customer Service Representative is the "go to" person in the Body Shop for customer assistance. As a Customer Service Representative, you are responsible for handing incoming phone calls to the Body Shop, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position! Become part of the Faulkner Family and join our team! Job Responsibilities Greet customers upon arrival, answer customers' questions and provide information with the help of service advisors, estimators and/or department managers. Set initial and follow-up appointments with the customers. Assist customers with their requests and direct them to the appropriate dealership contact as needed. Assist the customer to ensure complete satisfaction by greeting customers, answering their needs, and generally helping around the shop as needed. Treat every customer with honesty and respect. Open and close repair orders and estimates as needed. Process credit or debit card transactions and validate checks. Use electronic scanners, cash registers or related equipment. Requirements High School Diploma or equivalent. Prior retail/receptionist or customer service experience is preferred. Perform consistently to provide excellent customer service. Requires the ability to work in a team environment as well as strong oral and written communication skills. Ability to set appointments using an online system and understand basic technical information. About Faulkner The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 28 dealership locations and 21 franchises, making us one of the largest family-run dealer groups in the country. While our network has expanded, our core values haven't changed. We remain committed to growing the business and continuing our reputation as an industry leader and are looking to hire and retain bright, diverse and energetic people who have high integrity and share our commitment to a customer satisfaction business philosophy.Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.

Keywords: The Faulkner Automotive Group, Harrisburg , Customer Service Representative, Other , Harrisburg, Pennsylvania

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