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Supervisor

Company: Planet Fitness - National Fitness Partners
Location: Harrisburg
Posted on: May 3, 2021

Job Description:

Are you looking for a fun and rewarding place to work? National Fitness Partners was named 2019 Operator of the Year by Planet Fitness and is the owner of nearly 100 Planet Fitness clubs in Philadelphia, Delaware, Ohio, Central PA and the Carolinas. Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Monday-Friday; 6am-2pm

Benefits:Competitive PayHealth/Dental/Vision Coverage401(k) plan. Employer match after 1 year up to 4%
PTO plan is offered to all employees
A free black card gym membershipJob Summary:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience!Essential Job Functions:

  • Answer phones in a friendly manner using information script
  • Check members in, sign up and tour new members, log amenities and communicate updates and events to members and guests
  • Respond to member questions and concerns in a timely and professional manner
  • Process beverage or merchandise purchases through the point of sale system
  • Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
    • Assist in emergency medical situations
    • Enforce club policies and procedures with members
    • Track club KPIs to include guest counts, cancels, info calls
    • Uphold integrity and security of member documents and sensitive information
    • Keep the front desk area and lobby clean and orderly
    • Provide cleaning support throughout the facility as required by management
    • Provide backup support for absent staff members
    • Delegate activities and responsibilities throughout shift
    • Hold employees accountable to policies and procedures
    • Update staff as necessary on pertinent communications
Job Requirements:
  • Customer service experience is required
  • High school diploma/GED equivalent required
  • Must be 18 years of age or older
  • Basic computer proficiency
  • Ability to interact in a positive and professional manner with members and co-workers
  • Positive leadership and diplomacy skills
  • Represent and uphold NFP Mission and Core Values
Physical Demands:
  • Frequent lifting, carrying, pushing, and pulling
  • Must be able to lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Continual reaching with hands/fingers/arms during shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness - National Fitness Partners, Harrisburg , Supervisor, Other , Harrisburg, Pennsylvania

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