Desktop Support
Company: A.C. Coy
Location: Harrisburg
Posted on: June 6, 2021
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Job Description:
This team is responsible for supporting workstations, laptops,
Macs, and all device peripherals (print issues, docking issues,
scanning, etc.) The candidate will be responsible for maintaining
device compliance and health; this includes tracking down PCs that
have broken SCCM clients, are out of compliance with updates, or
are reported to have application or operating system issues.
Essential Responsibilities
Monitor incident queues for issues and take ownership and assist
customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other
teams
Monitor and report on PC issues, escalate issues; work with other
teams including SCCM, Active Directory, Security, and the IT
Service Desk.
Keywords: A.C. Coy, Harrisburg , Desktop Support, Other , Harrisburg, Pennsylvania
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