Cloud Telecom Administrator
Company: Pearson
Location: Harrisburg
Posted on: June 6, 2021
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Job Description:
Cloud Telecom Administrator - ( 2104368 ) Description We are the world's learning company with more than 24,000
employees operating in 70 countries. We combine world-class
educational content and assessment,powered by services and
technology, to enable more effective teaching and personalized
learning at scale. We believe that wherever learning flourishes so
do people. Pearson is seeking a Telecom Administrator that has experience
with Cloud Voice delivery. As the Administrator/ Developer, you
will need to develop solutions that are highly innovative, and
achieved through research and integration of best practices to: Configure and manage a call center environment: call flows,
queues and skills, agent management, analytics and reporting, call
recording, and quality assurance. Manage Roles and Users Work with stakeholders in the US and UK. Develop inbound IVR and outbound dialer or click-to-dial
solutions. Support Salesforce Cloud and Salesforce High Velocity Sales
integration Manage release and change control in accordance with the
organization's ITIL processes. Pearson is an Equal Opportunity and Affirmative Action Employer
and a member of E-Verify. All qualified applicants, including
minorities, women, protected veterans, and individuals with
disabilities are encouraged to apply. Qualifications REQUIRED SKILLS/EXPERIENCE: 5 years of experience in CCaaS environments with Amazon Connect,
NICEIncontact, Lifesize CxE or similar applications. 3 years of experience with Salesforce integration. Telecom Analyst experience managing carriers domestically and
internationally. Experience working with RESTful API, WebRTC and SIP. Experience migrating to and implementing/administering an cloud
based call delivery solutions. DESIRED/NICE TO HAVE SKILLS: AWS Lambda & AWS Machine Learning 5 years of professional experience in commercial/large scale
system software development and delivery 5 years of developing, integrating and maintaining highly
available systems ATTRIBUTES FOR SUCCESS: Strong written and verbal communication skills. Strong collaboration skills supporting multiple stakeholders and
business operations. Ability to manage conflict effectively. Ability to adapt and be productive in a dynamic environment. EDUCATION REQUIREMENTS: Other: Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Telecommuting 100% Work Location: Any Location / Remote The anticipated starting salary range for Colorado-based
individuals expressing interest in this position is
$80,000-120,000. This position is eligible to participate in an
annual incentive program. Benefits available to eligible employees can be seen at:
https://pearsonbenefitsus.com/ #LI-POST Primary Location : US-RE-Remote Work Locations : US-Remote Remote Job : Technology Organization : Technology & Operations Employee Status : Regular Employee Job Type : Standard Job Level : Individual Contributor Shift : Day Job Job Posting : Apr 22, 2021 Job Unposting : Ongoing Schedule: : Full-time Regular Req ID: 2104368
Keywords: Pearson, Harrisburg , Cloud Telecom Administrator, Other , Harrisburg, Pennsylvania
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