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Business Process Improvement Manager

Company: PSECU
Location: Harrisburg
Posted on: June 7, 2021

Job Description:

PSECU, a high-tech progressive financial institution with more than $7 billion in assets, is seeking a Business Process Improvement (BPI) Manager to lead our transformation team and help us increase our efficiency. The BPI Manager's primary duties include leading and ensuring that the BPI teams' ideas and initiatives conform to the organization's long-term business strategy and collaborating with different departments, so processes work as efficient as possible. You will lead the team that is working with our employees, documenting current processes, and collaborating with management on how the processes can become more efficient. The BPI team evaluates current business processes and designs, tests, and implements new processes to improve efficiency, profitability, and performance. Deliverables include but are not limited to documenting process workflows, use cases and manage investment priorities. The position will be supporting our end-to-end Busines improvement with not only regards to processes, but how we measure the improvements with clear targets and KPIs.


We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.

Employee Type: Full-time

Schedule: Monday-Friday - 9:00am-5:00pm

Salary Range: $88,275-$141,239, commensurate with experience

Candidate must be bondable and credit worthy.

DUTIES AND ACCOUNTABILITIES - Essential for this position:

  • Oversee the inception, development, deployment, maintenance, and evolution of all assigned solutions related to BPI.
  • Manage a BPI team comprised of representatives amongst the business, execute on the BPI vision and develop a mission for the group.
  • Work with process improvement and transformation teams in the strategic improvement of business processes across member experience, revenue growth & lending, finance, human resources, risk and technology & operations.
  • Improve business processes to eliminate waste, increase velocity, improve quality, offer financial benefits, and improve consistency.
  • Works closely with business, IT, operations, vendors and consultants to enhance and upgrade the enterprise content management systems
  • Facilitate cross-functional improvement initiatives with stakeholders and subject matter experts, including meaningful two-way communication with all stakeholders.
  • Create and contribute to detailed project documentation with a focus on business process improvements and opportunities to leverage technology to generate efficiencies.
  • Consults with line of business to evaluate and oversee an organization's operations or technology processes. Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks.
  • Facilitate improvement workshops across departments and units applying best in class methodologies in change management tools and techniques.
  • Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects. Develops and presents business case to approval committees. Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis, and providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently.
  • Uses broad knowledge to facilitate the redesign of organizational processes. Creates solutions that optimize process quality, efficiency, and cost. Support prioritization and value estimation of use case value for prioritization.
  • Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
  • May lead efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Prepares and may present recommendations to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework. Work with data analytics group for any business intelligence needs.
  • Understand business and technical objectives of a project and work closely with project sponsor to achieve project goals and supporting business cases.
  • Develop process maps that serve as accurate representations of business processes. Utilize Lean, DMAIC and Design for Six Sigma tools and methodologies to define activities that are aligned with business objectives
  • Maintain project requirements documentation for multiple projects with broad scope, ambiguity, and a high degree of complexity.
  • Prepare reports and presentations demonstrating value for the program and efficiency of the program for leadership teams.
  • Develop and share best practices among fellow process improvement coaches and clients.
  • Maintain appropriate confidentiality in matters pertaining to the personal affairs, including credit union account information, of members and credit union employees.
  • Ensure compliance with all federal (FFIEC guidelines and Sarbanes-Oxley Act, Section 404) and state regulations.
  • Demonstrates and promotes PSECU's Pride Principles: Partnership, Reliability, Integrity, Dedication, Ethics.
  • Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

DUTIES AND ACCOUNTABILITIES - Essential for all PSECU Management:

  • Knowledge - Maintain required knowledge, skills and abilities in assigned area of expertise, including the laws, standards, fundamentals, methods, procedures, and techniques required for job. Maintain up-to-date knowledge of PSECU's Collective Bargaining Unit Agreement, processes, related business processes, and the business world outside PSECU. Maintain knowledge PSECU's goals, culture, philosophy, products and services, bylaws, policies, and internal practices.
  • Workflow Management - Manage time effectively; meet deadlines; and produce quality work requiring little or no review. Manage high volume of work assignments.
  • Judgment - Exercise good judgment and appropriate decision making within scope of job.
  • Communication - Effectively communicate with audience appropriate content and detail both verbally and in writing.
  • Relationship Management - Maintain strong and effective interpersonal skills and effective working relationships with all stakeholders, both internal and external. Demonstrate PSECUs Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics).
  • People Management and Development
  • Supervise workflow and staff, using PSECU's coaching style of management (1-on-1 dialoging regularly, delegating effectively, setting expectations and goals, proving ongoing training, providing development opportunities, holding staff accountable in accordance with the credit union's performance management process).
  • Responsible for adhering to the organizations Equal Employment Opportunity Commission (EEOC) and Diversity & Inclusion practices when selecting, mentoring, promoting and training staff.

  • Responsible for ensuring that all selection, promotional and training practices within the department are handled in accordance with the organizations Equal Employment Opportunity Commission (EEOC) and Diversity & Inclusion initiatives.
  • Proficiency with Microsoft Office.
  • Maintain regular and consistent attendance as required for acceptable performance and accountabilities of this position.
  • Maintain confidentiality, in particular with credit union account information, as well as other information designated as confidential.
  • Responsible for the establishment and ongoing maintenance of an effective system of internal control within the scope of assigned job responsibilities.
  • Must meet creditworthiness standards.
  • Notify Human Resources in writing if convicted of a misdemeanor or felony involving dishonesty, breach of trust or violation of the Pennsylvania Credit Union Code (17 Pa. S. C. A. 101 et seq.) during the course of employment with PSECU.


  • Perform other duties and responsibilities as assigned.


  • This position may be advertised in the public media.
  • Appointment to this position is not subject to the terms of the Collective Bargaining Agreement.
  • Applicant may be required to complete one or more employment assessments and/or testing.
  • This position may be subject to telephone monitoring to assure quality member communications.
  • Reasonable accommodation may be made to enable a qualified individual with a disability or disabilities to perform the essential duties and responsibilities of the job.


Minimum Experience:

Bachelor's degree in business, engineering, computer information systems, computer science or related field,

And three to five years of Business Process Improvement experience, ideally in a complex, ISO certified organization,

Business process experience that includes the knowledge and understanding on how a business runs and experience with process improvement projects,

Familiarity with Project Management processes and procedures,

Or any equivalent combination of experience and education.

Preferred Experience:

Lean Manufacturing, Six Sigma green belt or black belt, or SAFe certification is preferred,

Experience in consulting on the use of intelligent automation (Robotics Process Automation (RPA), Machine Learning, Workflow systems) would be a plus,

Experience mapping enterprise level business processes,

Knowledge of Business Process Model and Notation (BPMN),

Exceptional analytical and critical thinking skills,

Excellent oral and written skills for use in writing detailed business requirements and presenting solutions to other team members,

Previous exposure to software development environments.

Keywords: PSECU, Harrisburg , Business Process Improvement Manager, Other , Harrisburg, Pennsylvania

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