Market Manager, SMRA Sales - Lancaster, PA

Company: T-Mobile
Location: Harrisburg
Posted on: June 8, 2021

Job Description:

Position will be located in/near and supporting Lancaster, PA

You'll create, recruit, and maintain a strong team of Retail Store Managers, Hometown Experts and Rural Indirect Sales Managers, supporting them every step of the way. Why? Because you lead by example and that caring, go-the-extra-mile mindset is rooted deep within you. You know that when one person succeeds, we all succeed. You're ready to rally your team to go to bat for customers, bringing passion, empathy, know-how, and follow through to every interaction. You're more than a manager. Through your leadership, you're a critical driver to grow customer penetration at an accelerated rate across the market.

At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GED

Bachelor's DegreeWireless Retail Experience2 - 4 Years Sales And Operational Experience2 - 4 Years People Management ExperienceT-Mobile Multi-Unit Management Experience

Support Retail Store Managers, Hometown Experts and Rural Indirect Sales Managers in their development, training, coaching, and tactical execution, driving leadership behaviors that will lead to earning a place in our customer's hearts and store employee success. Show your Retail Store Managers, Hometown Experts and Rural Indirect Sales Managers you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.Set your teams up for success with proper forecasting, strategic planning, defined processes, and ensuring resources are available to meet goals.Ensure all store locations are open per the business plan, meet and/or exceed defined, monthly success measurements, company requirements and operational standards, and complete assigned training on time, and fully.Provide financial and management reporting as designed, supporting company requirements, and develop forecasts and budgets as required.Seek to hire new employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and the latest and greatest digital technology.Oversee Retail Store Managers in ensuring store employees' work-related needs, a positive team environment, appropriate staffing levels, scheduling, maintained labor controls, marketing, loss prevention and all other store functions.Ensure Retail Store Managers and Rural Indirect Managers continue to support operational excellence by observing store functions, monitoring sales and inventory and implementing new store programs and initiatives.Engage Hometown Experts from recruiting and onboarding, to networking within their community, sharing T-Mobile products and services, and meeting performance expectations.Support Rural Indirect Managers in onboarding, training and driving performance across multiple Authorized Retailers.Complete observations of interactions with customers, including feedback, to be leveraged in development, training, and coaching conversations as appropriate.Contribute to strengthening communication and cross-coordination with Retail and HQ organizations, Engineering, Marketing, Customer Care and Human Resources.

Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Harrisburg , Market Manager, SMRA Sales - Lancaster, PA, Other , Harrisburg, Pennsylvania