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Assistant Manager

Company: Planet Fitness
Location: Harrisburg
Posted on: June 8, 2021

Job Description:

Are you looking for a fun and rewarding place to work? National Fitness Partners was named 2019 Operator of the Year by Planet Fitness and is the owner of nearly 100 Planet Fitness clubs in Philadelphia, Delaware, Ohio, Central PA and the Carolinas. Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Benefits:

Competitive Pay

Health/Dental/Vision Coverage

401(k) plan. Employer match after 1 year up to 4%

PTO plan is offered to all employees

A free black card gym membership

Job Summary:

The Assistant General Manager is responsible for all club operations. This includes ensuring that the operational and financial goals are met, creating 0member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

Essential Job Functions:

  • Work with GM to meet NFP standards with respect to club stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
  • Partner with GM to decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
  • Support staff scheduling with the goal of maximizing staffing resources while keeping payroll hours in line budget allotment.
  • Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
  • Partner with the GM to complete One-on-Ones on time with development goals and objectives.
  • Model Servant Leadership through daily interactions.
  • Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
  • Hold members accountable to club policies. Deal with member issues promptly and courteously.
  • Understand and promote a safe and healthy club environment.
  • Participate in marketing promotions.
  • Report member accidents in a timely manner through the NFP process.
  • Provide back-up support for staff as necessary.

Job Requirements:

  • Superior customer service skills, preferably in the fitness industry.
  • High school education/GED.
  • 2 or 4 year degree in relevant field preferred.
  • Management experience through Planet Fitness preferred.
  • Track record of successfully coaching and developing team members.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness, Harrisburg , Assistant Manager, Other , Harrisburg, Pennsylvania

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