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IT Support Specialist I

Company: Global Data Consultants
Location: Harrisburg
Posted on: June 9, 2021

Job Description:

GDC IT Solutions is currently seeking an IT Support Specialist I in the Harrisburg, PA area.

Provides technical support to the end user community in the use of available Desktop Services products, client/server software, application/system upgrades, web-based solutions, cloud-based systems/platforms, Operation Systems, and ITIL systems.  Provides the following support services: assistance in product use, problem resolution, installation of hardware and software, Moves, Adds, Changes (MACs), interface with vendors when necessary. Provide remote or on-site support for desktops, laptops, mobile devices, telephones, printers, Audio/Video, asset management systems, tablet devices, and software applications, as required.  Provide first and second level technical support to all areas.  Maintain consistent quality and conform to written standards in all manner of work.  Ability to learn new skills and technologies as the business needs require.  Ability to operate ITIL based processes and workflows. 

  • Configures, installs, moves and maintains DS hardware and software products (i.e., databases, spreadsheets, project management, word processing, desktop publishing, operating systems, E-mail, desktops, laptops, virtual devices, mobile devices, phones, and printers, etc.).
  • Maintenance of computer and computer-related systems.  Imaging, Deploying, and Troubleshooting, and Updating systems all to department and company standards.
  • Asset Management – prevent loss/shrinkage of hardware, data, and software assets.  Conform to standards and assist with all methods and procedures to assist with asset management.
  • Provides technical support to end users in use of available DS products and assists in problem resolution.  Interfaces with vendors when necessary.
  • Assisting office and retail workers with the operation of their computer systems and software applications.
  • Testing of computers, hardware and software ensuring that systems are functioning properly.
  • Physical setup of computer and software systems for various applications and programs.
  • Maintain consistent quality of all devices based on written standards.
  • Maintaining other computer peripheral devices.
  • Develop and Maintain Automation of Processes and Procedures on all platforms and systems with purpose of minimizing or eliminating manual tasks.
  • Reporting/Monitoring – consistently reviewing and seeking information to allow for dashboarding, reporting, and analytics of relevant data to assist with department functions, tasks, and responsibilities.
  • Maintains knowledge of technology through research and attendance at vendor seminars, professional associations, external training, and user group meetings.
  • Training staff and familiarizing them on how to use computer hardware and software systems.
  • Carrying out other duties as may be requested by management and/or peers delegated Project-level and/or Administrative-level responsibilities.
  • Coordination of computer maintenance with other Information Technology professionals.

  • A minimum of two years’ work experience in a desktop computing support environment.
  • Bachelor’s Degree or two years post high school education, or a combination of work experience and education.
  • Technical understanding and two years’ work experience in the use of various desktop software applications (i.e., Windows 10 and higher, Microsoft Office Suite of Products, Crystal Reports, Sophos, ServiceNow, Oracle, Sybase, Virtual Systems, MS System Center, cloud-based systems, etc) along with any Desktop and/or Mobile hardware platforms deployed and maintained by the company, along with subsidiaries.
  • Reporting and BI Knowledge – ability to gather data, analyze, and report data relevant to supporting Desktop Services.
  • Scripting / Automation – ability to create scripts/code to automate tasks and functions.
  • Familiar with the business environment and organizational functions in order to effectively support end user requirements.
  • Ability to communicate effectively and professionally both verbally and in writing with all levels of internal/external personnel in order to respond to customer problems and present technical concepts to audiences of all levels.
  • Demonstrates strong analytical and problem solving skills in a desktop support environment to accurately and efficiently identify, analyze, troubleshoot, and respond to complex problems while supporting customers.
  • Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
  • Ability to be flexible and react appropriately to changing job assignments, work hours, work environments and work locations.
  • Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers/peers in order to provide 2nd level technical support in the use of desktop support products.

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.


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Keywords: Global Data Consultants, Harrisburg , IT Support Specialist I, Other , Harrisburg, Pennsylvania

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