Behavioral Health Member Services Specialist (Monday-Friday 8:00am-4:30pm)
Posted on: September 12, 2021
The Behavioral Health Member Service Specialist will support the
PerformCare membership via a call center environment. Bachelor
Degree required and call center experience and direct behavioral
health direct care is preferred.
Your career starts now. We’re looking for the next generation of
health care leaders.
At AmeriHealth Caritas, we’re passionate about helping people get
care, stay well and build healthy communities. As one of the
nation's leaders in health care solutions, we offer our associates
the opportunity to impact the lives of millions of people through
our national footprint of products, services and award-winning
programs. AmeriHealth Caritas is seeking talented, passionate
individuals to join our team. Together we can build healthier
communities. If you want to make a difference, we’d like to hear
Headquartered in Philadelphia, AmeriHealth Caritas is a
mission-driven organization with more than 30 years of experience.
We deliver comprehensive, outcomes-driven care to those who need it
most. We offer integrated managed care products, pharmaceutical
benefit management and specialty pharmacy services, behavioral
health services, and other administrative services. Discover more
about us at www.amerihealthcaritas.com.
Member Services Professionals are responsible for the intake
processes of PerformCare. They are the first point of contact for
Members accessing the company. Specifically, Member Services
Answer incoming calls for all toll free numbers into
Complete the intake processes for Inpatient Levels of
Conduct Bed Searches for Members approved for Inpatient Levels
Explain processes and procedures to Member and Providers.
Assist with Crisis Calls.
Provide resources to Members, including, but not limited to in
network providers, tobacco cessation materials, Member Handbook,
MATP, and community resources.
Complete intake information for Complaints and Grievances.
Bachelor’s Degree Human Services Required
Experience with Customer Service or Call Center
1 to 3 years Behavioral Health Experience preferred
Excellent written and verbal communication skills.
Ability to respond sensitively to member’s requests
Experience with PCs in a Windows based environment
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