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Sr. Manager of Customer Service

Company: Werkberry
Location: Harrisburg
Posted on: October 5, 2021

Job Description:

Werkberry

Customer Success Leader / $50K-$100K / Philadelphia, PA

Must Haves:
3+ years in a leading role: as a project leader, manager or director of Customer SuccessStrong Microsoft Office skills (Word, Excel, PowerPoint)Proven success developing and executing strategic account plansProven ability to develop executive advocates at a strategic levelThe ability to multi-task and troubleshoot under pressureAn ability to be astute, strategic, intelligent, and insightfulProven ability to work autonomously and proactivelyAbility to direct and align internal teams toward customer goals. You’ll regularly work with project managers, account managers, strategists, and support teams.When the time is right, willingness to travel regularly (up to 10%) for in-person customer meetings

Education: Associates Degree

Why Us:

All our positions allow each employee the flexibility to work where, in some case when and how they want. Our employees are passionate about helping small businesses.

Job Description:

The Right Person:
The right person will care deeply about making the hiring experience for both employers and candidates efficient, easy, and enjoyable. He/she will have either built or been part of a team that has built a successful Customer Success department. This person will be a key leadership stakeholder.

Location: Pennsylvania
 
Characteristics:
·       Entrepreneurial Spirit
·       Self-Starter Mentality
·       Problem Solver at Heart
·       Reckless Curiosity
·       Results Oriented
·       Customer Champion
 
Duties:

  • Manage a portfolio of channel partners while working directly with their small business owners and teams. Your primary goal is to help our clients get quality hiring results quickly, by leveraging Werkberry’s products to their full potential, so they can grow their business and serve their communities.
  • You will be responsible for Adoption-- strategic consultation, coaching channel partners and their business owner clients. Leading trainings, providing accountability, and solving problems to get results and build strong brand loyalty through "above and beyond" professional account management.
  • You will build and lead the relationship with customers, while collaborating with the sales, inside sales, and ad operations teams to earn maximum LTV (Lifetime Value) and NPS (Net Promoter Score) while maximizing retention in our SaaS-plus model.
  • Coach channel partners and their business owners on best practices, while mentoring new team members. You will have an opportunity to help us build and scale our Client Success department and lead a team of your own if you're a top performer.
  • Provide above-and-beyond, "WOW"- level service, that's so surprisingly good, our customers can't help but share their positive experience with others.
  • Become an Werkberry product expert and help both customers and team-members succeed
  • Serve as a champion for customer needs internally by identifying patterns and reporting into the President of the organization directly
 
About Us:

Werkberry is a Recruitment Marketing technology, providing target-smart job advertising for smaller employers. At Werkberry, our team is leveraging our vast recruitment expertise and end user know-how with our experience building companies from the ground up and applying that set of skills to disrupt the hiring space for smaller employers.

Our mission is to solve the hiring crisis for small to medium sized businesses and changing the future for how employers and candidates interact.

Posted: 24 days

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Keywords: Werkberry, Harrisburg , Sr. Manager of Customer Service, Other , Harrisburg, Pennsylvania

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