Residential Development Professional
Posted on: January 10, 2022
Comcast brings together the best in media and technology. We
drive innovation to create the worlds best entertainment and online
experiences. As a Fortune 50 leader, we set the pace in a variety
of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.
Job Summary Responsible for enabling revenue growth and product
penetration in assigned complex large scale multi-dwelling
properties/communities by working cross-functionally with internal
teams to ensure service is available to every customer moving into
a new development prior to their move-in date, building
partnerships with developers, builders and sales agents and
leveraging these partnerships to open marketing channels to these
new residents with the ultimate goal of selling them Company
services. Oversees Company's presence at all new build (single
family unit & multi-dwelling unit) projects in the Company
serviceable area. Has in-depth experience, knowledge and skills in
own discipline. Usually determines own work priorities. Acts as
resource for colleagues with less experience.
Provides exemplary customer service in order to build and maintain
strong relationships between customers and the Company. Addresses
complaints quickly, provides prompt follow up and advises
management of any situation outside position's scope of
Leads the preparation of project status reports; maintains accurate
sales/service records and customer activity records.
Coordinates with other work streams, projects and initiatives which
may impact successful completion of project.
Manages multi-dwelling unit special product buildouts like WiFi
Ready, Self Install Kit ready and Connected Communities.
Responsible for activation of Company services of both residential
and business passing's in mixed use properties.
Makes outreach to understand clients' project profiles and
Keeps current regarding developments within the industry. Monitors
and evaluates competitive services and products.
Makes presentations to managers and developers and attends meetings
and social functions to maintain a high level of visibility for the
Captures all new build/win-back leads.
Manages project status and information in the form of formal
briefings, project update meetings and written, electronic and
Educates clients on Company's wiring specs; build processes,
timeline expectations etc., for successful project delivery.
Works with local construction points of contact to pull statement
of work and project bids.
Tracks projects through pre-construction through activation.
Fosters strong developer relationships so the Company is favored at
new build locations.
Drives timely communications with clients and Company partners.
Prepares weekly/monthly/quarterly/yearly reports on build-out.
Manages VIP client build-outs and communications.
Creates and delivers face-to-face sales presentations that
demonstrate knowledge of the latest Company products and
Stays abreast of competitive landscape and emerging technologies to
best position business services in the marketplace.
Retains customer base by delivering on the Company credo, ensuring
a superior customer experience.
Attends out-of-the-office meetings with customers on a regular
basis and demonstrates excellent verbal and written skills in
presenting, persuading and negotiating.
Effectively hands off ownership to team member as appropriate.
Researches the local market to understand and identify new real
estate development and construction opportunities.
Consistent exercise of independent judgment and discretion in
matters of significance.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Harrisburg , Residential Development Professional, Other , Harrisburg, Pennsylvania
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