Sales Support Existing Business
Company: CVS Pharmacy
Location: Harrisburg
Posted on: May 10, 2022
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Job Description:
Job DescriptionSupports client retention by providing issue
resolution andinformation to existing accounts throughout the life
of theaccount. Works independently to solve problems andresolve
issues for existing business to enable the AccountManager to focus
on growth opportunities. Responsiblefor end to end renewal contract
process. Ensures timelyand accurate enrollment, installation, setup
and eligibilityfor renewals. Drive resolution to issues and client
inquiries includingbilling, eligibility, service issues,
contractual wording, andnetwork access issues and problems by
leveragingknowledge of networks, products and the systems
thatsupport each and interfacing with multiple cross
functionalpartners across the enterprise to ensure resolution.
Identify and escalate issues, gaps, and needs (e.g. DocFind)
Communicate with plan sponsor, fields product and policyquestions.
Provide policy, plan design and benefit changes, as wellas network
updates.Order reports; data provision and presentations Assist in
the development of renewal proposals andcoordinate resources
needed. Data collection, matchingstrategic capabilities, pricing
for all products, managementof renewal in systems. Leverages
knowledge of products,networks, and industry. Responsible for
ensuring timely and accurate contractinstallation. This includes
interfacing with client andbroker, underwriting and operations for
all required forms,paperwork, signature documents, files and
information foreligibility and transition of care, etc. for all
products sold ona case. This is precise work on high volumes of
materialwhere accuracy and attention to detail is critical to
protectagainst the high cost of rework Prepare presentation
materials Support enrollment processes, including network,coverage,
and setup needs.Participate as Salesforce SME and system/process
SME,providing input to corporate teams on proposed changesand
enhancements and their impact in the field. Drive resolution to
issues and client inquiries includingbilling, eligibility, service
issues, contractual wording, andnetwork access issues and problems
by leveragingknowledge of networks, products and the systems
thatsupport each and interfacing with multiple cross
functionalpartners across the enterprise to ensure resolution.
Identify and escalate issues, gaps, and needs (e.g. DocFind)
Communicate with plan sponsor, fields product and policyquestions.
Provide policy, plan design and benefit changes, as wellas network
updates.Order reports; data provision and presentations Assist in
the development of renewal proposals andcoordinate resources
needed. Data collection, matchingstrategic capabilities, pricing
for all products, managementof renewal in systems. Leverages
knowledge of products,networks, and industry. Responsible for
ensuring timely and accurate contractinstallation. This includes
interfacing with client andbroker, underwriting and operations for
all required forms,paperwork, signature documents, files and
information foreligibility and transition of care, etc. for all
products sold ona case. This is precise work on high volumes of
materialwhere accuracy and attention to detail is critical to
protectagainst the high cost of rework Prepare presentation
materials Support enrollment processes, including network,coverage,
and setup needs.Participate as Salesforce SME and system/process
SME,providing input to corporate teams on proposed changesand
enhancements and their impact in the field.Required
Qualifications3-5 years industry or customer service experience
preferably with complex accounts.COVID RequirementsCOVID-19
Vaccination RequirementCVS Health requires certain colleagues to be
fully vaccinated against COVID-19 (including any booster shots if
required), where allowable under the law, unless they are approved
for a reasonable accommodation based on disability, medical
condition, religious belief, or other legally recognized reasons
that prevents them from being vaccinated. You are required to have
received at least one COVID-19 shot prior to your first day of
employment and to provide proof of your vaccination status or apply
for a reasonable accommodation within the first 10 days of your
employment. Please note that in some states and roles, you may be
required to provide proof of full vaccination or an approved
reasonable accommodation before you can begin to actively
work.Preferred Qualifications2-5+ yrs relevant experience Knowledge
and experience in managed care and/orsalessuch as:
product/process/systems knowledge,underwriting, sales practices,
account management,healthcare RFPs, and knowledge of
administrativeoperations Strong presentation and communication
skills; ability tomodify communication delivery based on audience
Exceptional project management skills, problem solving,and
attention to detail Exceptional relationship-building skills
Demonstrated planning/organizational skills; ability towork on many
issues at once and to prioritize work Demonstrated ability to
develop strong workingrelationships with matrix partners to drive
deliverables Knowledge of Word, PowerPoint, Excel,
SalesforceEducationInsurance license, as required by state law.
College degree or equivalent work experience.Business OverviewBring
your heart to CVS HealthEvery one of us at CVS Health shares a
single, clear purpose: Bringing our heart to every moment of your
health. This purpose guides our commitment to deliver enhanced
human-centric health care for a rapidly changing world. Anchored in
our brand - with heart at its center - our purpose sends a personal
message that how we deliver our services is just as important as
what we deliver.Our Heart At Work Behaviors support this purpose.
We want everyone who works at CVS Health to feel empowered by the
role they play in transforming our culture and accelerating our
ability to innovate and deliver solutions to make health care more
personal, convenient and affordable. We strive to promote and
sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal
opportunity employer, as are the physician-owned businesses for
which CVS Health provides management services. We do not
discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
law.
Keywords: CVS Pharmacy, Harrisburg , Sales Support Existing Business, Other , Harrisburg, Pennsylvania
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