Sales Support Existing Business

Company: CVS Pharmacy
Location: Harrisburg
Posted on: May 10, 2022

Job Description:

Job DescriptionSupports client retention by providing issue resolution andinformation to existing accounts throughout the life of theaccount. Works independently to solve problems andresolve issues for existing business to enable the AccountManager to focus on growth opportunities. Responsiblefor end to end renewal contract process. Ensures timelyand accurate enrollment, installation, setup and eligibilityfor renewals. Drive resolution to issues and client inquiries includingbilling, eligibility, service issues, contractual wording, andnetwork access issues and problems by leveragingknowledge of networks, products and the systems thatsupport each and interfacing with multiple cross functionalpartners across the enterprise to ensure resolution. Identify and escalate issues, gaps, and needs (e.g. DocFind) Communicate with plan sponsor, fields product and policyquestions. Provide policy, plan design and benefit changes, as wellas network updates.Order reports; data provision and presentations Assist in the development of renewal proposals andcoordinate resources needed. Data collection, matchingstrategic capabilities, pricing for all products, managementof renewal in systems. Leverages knowledge of products,networks, and industry. Responsible for ensuring timely and accurate contractinstallation. This includes interfacing with client andbroker, underwriting and operations for all required forms,paperwork, signature documents, files and information foreligibility and transition of care, etc. for all products sold ona case. This is precise work on high volumes of materialwhere accuracy and attention to detail is critical to protectagainst the high cost of rework Prepare presentation materials Support enrollment processes, including network,coverage, and setup needs.Participate as Salesforce SME and system/process SME,providing input to corporate teams on proposed changesand enhancements and their impact in the field. Drive resolution to issues and client inquiries includingbilling, eligibility, service issues, contractual wording, andnetwork access issues and problems by leveragingknowledge of networks, products and the systems thatsupport each and interfacing with multiple cross functionalpartners across the enterprise to ensure resolution. Identify and escalate issues, gaps, and needs (e.g. DocFind) Communicate with plan sponsor, fields product and policyquestions. Provide policy, plan design and benefit changes, as wellas network updates.Order reports; data provision and presentations Assist in the development of renewal proposals andcoordinate resources needed. Data collection, matchingstrategic capabilities, pricing for all products, managementof renewal in systems. Leverages knowledge of products,networks, and industry. Responsible for ensuring timely and accurate contractinstallation. This includes interfacing with client andbroker, underwriting and operations for all required forms,paperwork, signature documents, files and information foreligibility and transition of care, etc. for all products sold ona case. This is precise work on high volumes of materialwhere accuracy and attention to detail is critical to protectagainst the high cost of rework Prepare presentation materials Support enrollment processes, including network,coverage, and setup needs.Participate as Salesforce SME and system/process SME,providing input to corporate teams on proposed changesand enhancements and their impact in the field.Required Qualifications3-5 years industry or customer service experience preferably with complex accounts.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications2-5+ yrs relevant experience Knowledge and experience in managed care and/orsalessuch as: product/process/systems knowledge,underwriting, sales practices, account management,healthcare RFPs, and knowledge of administrativeoperations Strong presentation and communication skills; ability tomodify communication delivery based on audience Exceptional project management skills, problem solving,and attention to detail Exceptional relationship-building skills Demonstrated planning/organizational skills; ability towork on many issues at once and to prioritize work Demonstrated ability to develop strong workingrelationships with matrix partners to drive deliverables Knowledge of Word, PowerPoint, Excel, SalesforceEducationInsurance license, as required by state law. College degree or equivalent work experience.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: CVS Pharmacy, Harrisburg , Sales Support Existing Business, Other , Harrisburg, Pennsylvania