Solutions Architect
Company: Teleperformance USA
Location: Harrisburg
Posted on: June 22, 2022
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Job Description:
Overview:Solutions Architect will be a subject matter expert in
our fast-paced growing environment, supporting new business capture
by developing innovative solutions. The individual will be teamed
with Business Development, Business Support Teams, Transformation
teams and Operations personnel to help uncover and develop
best-in-class solutions to meet customer needsResponsibilities:-
Review customer provided information and outside sources to
understand potential issues/ problems currently faced and develop
approach to solving these problems- Stay current on latest
technologies and solutions in the BPO and Digital CX/Transformation
industry, as well as within our client industries.- Responsible for
defining and driving the solution direction of prospective business
opportunities, developing win themes/strategies, and providing
leadership for proposals, client meetings and strategic pursuits-
Review RFP documents to understand scope of work and customer needs
to develop an overarching solution to be proposed as part of the
solicitation response and solution to the client- Propose new and
innovative solutions to the most complex challenges- Assist with
determining level of effort estimates for various efforts, using
information provided as part of the solicitation documentation, to
determine most cost efficient and effective staffing, technology
and differentiating approaches- Develop solutions consisting of
contextual, conceptual, and logical graphics using standards-based,
rigorous methodologies and practices- Develop lifecycle cost
comparison models to support decisions- Communicate solutions with
customers, management, and teaming partners, including
presentations, white papers, meetings, and further discussions-
Develop approach and project plans, when necessary, including
scheduling of tasks, processes, and identifying critical resources,
to turn the solution into a successful client document/proposal-
Assess market level trends as well as capabilities of complementary
solutions enabling larger scale solution offeringsQualifications:-
Excellent English written and speaking skills- Expert in Microsoft
Word Skills: Word, PPT, Excel (MS Project preferred)- Ability to
Lead Cross Functional Teams of Executives- Minimum 4 years
experience in BPO industry- RFP/Project Management Experience- High
Business Acumen- Experience and comfort in developing business
solutions/cost value calculations- Presentation Skills- Tactical
and Strategic Decision-Making Skills- Knowledge and understanding
of mission challenges and issues confronting customers- Research
Capabilities and ability to tie research to solution strategies
Keywords: Teleperformance USA, Harrisburg , Solutions Architect, Other , Harrisburg, Pennsylvania
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