Full-Time Teller
Company: PNC Financial Services Group
Location: Harrisburg
Posted on: June 24, 2022
Job Description:
Job Profile
Position OverviewAt PNC, our people are our greatest differentiator
and competitive advantage in the markets we serve. We are all
united in delivering the best experience for our customers. We work
together each day to foster an inclusive workplace culture where
all of our employees feel respected, valued and have an opportunity
to contribute to the companys success. As a Teller within PNC's
Retail Branch organization, you will provide exceptional customer
service, accurately perform high volume customer banking
transactions, educate customers on new technology and develop
banking product referral opportunities through strong customer
relationship skills. This position will be based in Harrisburg, PA
at the Derry Street retail banking branch.Job Description
- Delivers a unique customer experience aimed at improving
customer financial wellbeing and creating loyalty while increasing
share of wallet. Processes a variety of customer interactions.
Educates customers on alternatives available for their financial
interactions. Identifies banking opportunities during the customer
interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with
customers, making appropriate referrals to branch staff or PNC
ecosystem partners.
- Performs lobby engagement activities to connect with customers
and position PNC products to meet their needs. Educates customers
on options for managing financial transactions by leveraging
technology, tools and resources.
- Applies product and procedural knowledge to solve customer's
problems.
- Adheres to all policies and procedures, demonstrating sound
judgment within established limits. Ensures teller and branch daily
operations and maintenance transactions are completed in an
efficient and accurate manner.PNC Employees take pride in our
reputation and to continue building upon that we expect our
employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.
- To learn more about this and other opportunities on our team
.CompetenciesAccuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy.Addressing
Customer Needs Knowledge of and ability to meet customer needs by
offering appropriate products in an appropriate manner.Banking
Products Knowledge of and ability to provide products and services
available through the retail banking branch.Digital Awareness
Shares, shows and supports clients on a variety of technological
digital and online tools and resources allowing them to explore
solutions to achieve their financial goals and financial well-being
through the PNC conversation.Effective Communications Understanding
of effective communication concepts, tools and techniques; ability
to effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Fraud Detection and Prevention Knowledge of
and ability to utilize processes, tools, and techniques for
detecting, addressing and preventing fraudulent situations.Managing
Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.Matrix Management
Ability to build and use effective working relationships within own
department and across department, functional, and geographic
reporting lines.Problem Solving Knowledge of approaches, tools,
techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations.Understanding
Customer Needs Knowledge of and the ability to recognize and be
sensitive to the different perspectives and priorities of different
customers.Work ExperienceRoles at this level typically do not
require a university / college degree, high school diploma, GED or
any significant experience or product knowledge to accomplish
primary duties. Prior experience is not required. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered.EducationNo
DegreeAdditional Job DescriptionBenefitsPNC offers employees a
comprehensive range of benefits to help meet your needs now and in
the future. Depending on your eligibility, options for full-time
employees include medical/prescription drug coverage (with a Health
Savings Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit > New to PNC.Disability Accommodations
Statement:The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via
email at pathfinder@pnc.com.The Human Resources Service Center
hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal
Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California Residents Refer to the to gain understanding of
how PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC Financial Services Group, Harrisburg , Full-Time Teller, Other , Harrisburg, Pennsylvania
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