Client Services Specialist
Company: Limitless Management Group
Location: Harrisburg
Posted on: June 24, 2022
Job Description:
Job DescriptionWe are looking for tenacious, self-motivated
individuals that are well-versed in a customer-oriented environment
and have a flawless reputation for putting the customer first. The
mission of our Client Services Specialist is to educate and
navigate customers through advanced telecommunications options
available to them in their neighborhood. We emphasize continuous
learning and personal development, so there is always someone in
your corner to support, help, and hold you accountable to your
standards and goals.Upon becoming a vital team member, you will
start in a 2-3 week training class to receive a comprehensive
education on our:
- Nationally-recognized customer service and outreach
tactics
- Detailed overview of products, services, and promotions
available
- Complete instruction regarding our compliance regulationsWhat
are your day-to-day responsibilities as a Client Services
Specialist?
- Deliver an exceptional customer experience - ask questions to
understand the customer's lifestyle and personal needs, encourage
open communication and honesty, and provide product recommendations
specifically curated to address their needs
- Meet with customers daily and enter each interaction with the
highest degree of courtesy, professionalism, and kindness
- Track and process new orders, account upgrades, and escalate
customer complaints to the appropriate department
- Maintain a broad working knowledge of all products, services,
and promotions available to our customers and stay current on
industry-related news
- Participate in daily training sessions, virtual networking
opportunities, and conference calls to review and discuss customer
satisfaction targets, areas for improvement within the customer
experience, and streamlining technical support.
- May assist in onboarding, training, and mentoring new employees
contingent on the success and reputation you build within our firm
and amongst our clients and customers
- Perform other duties as assigned by Senior ManagementWhat
skills are we looking for in a Client Services Specialist?
- Empathy, patience, and consistency. When you are a Client
Services Specialist, you are fully aware that you will help and
work with multiple personalities. Some customers may be irate,
while others ask an endless amount of questions. You must be able
to confidently manage all types of customers and scenarios with
understanding and the same level of service every time.
- Adaptability. The best part about working in a people-centric
career is no day is ever the same. However, that means you need to
be able to roll with the punches, walk into challenges with open
arms, and handle surprises with a sense of humor.
- Clear communication. You say what you mean and mean what you
say. It is essential that customers fully understand the products
and services described to them, promotions available, and their
account information. Use authentically positive language, stay
engaged, and never walk away without confirming the customer is
satisfied with their experience.
- Work ethic. You cannot teach this, and there is a difference
between being an efficient worker and a hard worker. An efficient
worker is prepared every day and manages their schedule perfectly,
so they can effectively help as many customers as possible.
- Knowledge. Ultimately, your responsibility as a Client Services
Specialist is to understand a customer's situation, provide product
recommendations, answer questions, and be their go-to support
throughout the order process. You stay informed enough to respond
to their inquiries adequately, and you are humble enough to say,
"I'm not sure." Customers will appreciate your honesty, and in a
reliable team-oriented environment like ours, everyone on the team
is excited to help.
- Thick skin. We may be an entrepreneurial-minded firm, but that
doesn't change the fact we still believe the customer is always
right. The ability to swallow one's pride, accept negative
feedback, and work to get better is essential for customer
satisfaction and the growth of our organization.It's time to join a
company that emphasizes company growth as much as your personal
growth. Apply now!Powered by JazzHRAYs1IIsFVa
Keywords: Limitless Management Group, Harrisburg , Client Services Specialist, Other , Harrisburg, Pennsylvania
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