Process Improvement Conslt
Posted on: September 20, 2022
**Position Overview** At PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company's success. As
a Process Improvement Consultant within PNC's Retail Technology
organization, you will be based in Pittsburgh or this position can
be remote and based anywhere within the PNC footprint except
Alaska, Colorado or Hawaii. In person activities may occur based on
business need. We are looking for someone with Project Management
skills and Continuous Improvement knowledge.
+ Consults with line of business to evaluate and oversee an
organization's operations or technology processes. Develops
solutions to optimize process efficiency, reduce processing time,
and mitigate risks.
+ Conducts thorough business diagnostics to identify, quantify and
prioritize value creation projects. Develops and presents business
case to approval committees. Responsible for overseeing
implementation deliverables, cost-estimates, cost-benefit analysis,
and providing rationale to how process improvement opportunities
will assist in accomplishing business objectives more
+ Uses broad knowledge to facilitate the redesign of organizational
processes. Creates solutions that optimize process quality,
efficiency, and cost.
+ May lead efforts to improve the quality and/or minimize process
cost. Utilizes data analysis and process modeling to craft
appropriate solutions that meet business requirements. Prepares and
may present recommendations to governance committees for approval.
Assess risks associated with current and proposed processes against
business objectives and ensures alignments with the bank's and
unit's risk appetite and risk management framework.
+ Consults with all levels of the organization to ensure that
introduction of new processes is smooth and effective, and sustains
or improves quality of output. Mentors individuals and teams to
build capabilities. Leverages strong relationships with the Line of
Business to ensure continuous improvement after initial
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
**Competencies** Analytical Thinking - Knowledge of techniques and
tools that promote effective analysis and the ability to determine
the root cause of organizational problems and create alternative
solutions that resolve the problems in the best interest of the
business.Consulting - Knowledge of techniques, roles, and
responsibilities in providing technical or business guidance to
clients, both internal and external; ability to apply this
knowledge appropriately to diverse situations.Effective
Communications - Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Flexibility and
Adaptability - Knowledge of successful approaches, tools, and
techniques for dealing with changes and adapting to a changing
environment; ability to adapt as needed.Influencing - Knowledge of
effective influencing tactics and strategies; ability to impact
decisions within and outside own organization.Organizational Change
Mgt - Ability to manage the successful and smooth transition from
current to desired culture, practices, structure, and overall
organizational environment.Organizational Savvy and Politics -
Knowledge of organizational politics and political tactics; ability
to effectively navigate formal and informal communication and
decision-making channels.Problem Solving - Knowledge of approaches,
tools, techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations.Project
Management - Ability to plan, organize, monitor, and control
projects, ensuring efficient utilization of technical and
administrative resources, to achieve project objectives. **Work
Experience** Roles at this level typically require a university /
college degree, with 3+ years of relevant / direct industry
experience. Certifications are often desired. In lieu of a degree,
a comparable combination of education and experience (including
military service) may be considered. **Education** Bachelors
**Additional Job Description**
Base Salary: Commensurate with skills & experience.
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
**Disability Accommodations Statement:**
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
**Equal Employment Opportunity (EEO):**
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Harrisburg , Process Improvement Conslt, Other , Harrisburg, Pennsylvania
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