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Dir, Managed Review

Company: Ricoh Americas Corporation
Location: Harrisburg
Posted on: September 21, 2022

Job Description:

Come Create at RicohIf you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in yourselfAt Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.POSITION PROFILEProvides leadership and management of the Managed Review team assist our clients to manage complex legal business processes and lead large scale document reviews. This position will lead a team of Managed Review resources to help organizations govern vast amounts of electronic data and navigate the legal and business processes demanded by critical events, including litigation, regulatory requests, and internal investigations.This position must provide oversight to ensure consistent operations and fulfillment of client-specific deliverables and other contractual requirements and expectations across all onsite/offsite Accounts, and partner with other service and sales organizations to achieve maximum levels of client satisfaction to attain both short and long-range goals and objectives. Operates under a large scope of authority within generally accepted guidelines to support and direct multiple functions, among several locations, leading various offsite/onsite resources for the Centralized Services organization. Works directly with multiple Service Delivery groups and Ricoh corporate and sales groups on initiatives, projects, and on-going business and compliance needs. Specifically, this role will lead a team of Managed Review professionals to solve complex business challenges from strategy to execution, all while spanning reactive, proactive, and white glove service offerings and increasing new products and services.A successful leader in this role will be comfortable collaborating across the eDiscovery team to develop a support strategy to bring ideas into operation in support of customer initiatives, goals, and objectives. Critical thinking skills, contract experience, client service acumen, reporting, and process-based methodology will be critical to the consistent delivery of support services leading to client satisfaction. This role requires the ability to actively drive and manage new products, services, and solutions, including revenue analysis, resourcing, profitability, and client retention.Job Duties and Responsibilities
    • Demonstrates success directing efforts in strategic design of large-scale managed services engagements blending legal and regulatory contextual background with strategy and operations knowledge
    • Provides strategic oversight and day-to-day oversight of the Managed Services delivery organization
    • Demonstrates the ability to partner with stakeholders in project design related to a variety of Legal Managed Review initiatives across Ricoh business groups
    • Delivers forensic technology, eDiscovery services, and related engagements where Managed Review is one of the components
    • Demonstrates working experience with the following products/tools: Nuix, Relativity Processing, Relativity Server, RelativityOne, AgilityBlue, and other common eDiscovery tools
    • Identifying and addressing client needs, leading client discussions and meetings, communicating a broad range of firm services, managing engagements including preparing concise, accurate documents, and managing project economics
    • Builds and maintains client relationships
    • Partner with Sales ro provide advisory services during the pre-sale phase, align strategy, and report progress to meet quarterly and annual targets
    • Provide client consultation within the context of client inputs and goals to optimize data populations for early data assessment, review, and production
    • Leads teams, establishes direction and motivates members, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovationResponsible for staying current with customer, industry, and RICOH business trends.
    • Builds executive and influencer level relationships internally and externally.
    • Responsible for assisting with attaining revenue/gross profit plan and account retention/development.
    • Ensures effective recruiting, performance management and coaching, provides challenging assignments and opportunities for development, and rewards performance through effective recognition and compensation management.
    • Educates the organization of market and industry changes/trends as well as competitive developments, that may potentially impact strategic plans and operational objectives.
    • Understands compliance requirements related to HIPAA, HITECH, PHI, Safe Harbor, Sarbanes Oxley, Record Creation and Retention Policy (RCRP) and Internal Audit programs.
    • Collaborates with Ricoh Marketing, Account Management, and various Ricoh sales groups to ensure the development, delivery, and support of efficient, cost-effective, profitable services and solutions.
    • Performs other duties as assigned.QUALIFICATIONS (Education, Experience, and Certifications)
      • Minimum 7 years of experience as an attorney preferred
      • Minimum 5 years of experience leading Review Managers of document review teams preferred
      • Bachelor degree required
      • Juris Doctorate degree required
      • Active licensed lawyer in at least one US jurisdiction requiredRicoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.Additional pay details:Compensation range is $104,700 - $183,700Position is bonus eligible: STI is 35%Click Here to view Ricoh USA Benefits (https://www.ricoh-usa.com/en/about-us/careers)

Keywords: Ricoh Americas Corporation, Harrisburg , Dir, Managed Review, Other , Harrisburg, Pennsylvania

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