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Client Service Ambassador

Company: SGS North America
Location: Harrisburg
Posted on: September 24, 2022

Job Description:

Company Description -SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.Job Description -Summary

  • Act as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.Job Functions
    • Provide quality and timely response to internal and external client inquiries and requests
    • Communicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusion
    • Track and trend client data as required
    • Identify client concerns, complaints, and trends and recommend changes to accommodate client needs
    • Set up new client accounts in LIMS and create required documents for sample submission for new clients
    • Maintain records of all client communications and requirements
    • Notify laboratory of special client requirements and monitor for compliance Ensure compliance to ISO 17025 standards are maintainedQualifications -Education and Experience
      • 4-year degree in Food Science, Chemistry or closely related field; Alternatively, equivalent work experience (Required)
      • 1+ years of laboratory experience (Required)
      • Effective problem prevention and problem-solving skills (Required)
      • Written and verbal communication skills necessary to cross multiple disciplines (Required)
      • Proficiency with Microsoft Word and Excel (Required)
      • Proficiency with LIMS and Client Portal systems (Required)
      • Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditionLicenses -/ Certifications
        • N/AKnowledge / Skills / Abilities
          • Language Skills: English/Highest level of knowledge required Required
          • Mathematical Skills: Intermediate Required
          • Reasoning Skills/Abilities: Intermediate level required Required
          • Computer Skills: Proficiency with Microsoft Office 365 Suite, familiarity with databases and LIMS requiredAdditional Information -SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. - Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Keywords: SGS North America, Harrisburg , Client Service Ambassador, Other , Harrisburg, Pennsylvania

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