Member Services Representative
Company: Friendship YMCA
Posted on: November 26, 2022
*Harrisburg Area YMCA *
Position Title: Member Services RepresentativeDepartment:
MembershipSupervisor: Membership Coordinator/Director
*General Function: *
The Member Services Representative, working as part of the Member
Services Team, will deliver professional customer service,
relationship building, and sales skills to create a welcoming
environment at the YMCA. The Member Services Representative will
know, understand, and communicate in-depth information about the
Harrisburg Area YMCA, such as membership options, programs,
activities, special events, and more. Additionally, they will
assist with the attraction and retention of members; including the
collection and processing of monetary transactions and information
for members, participants, and guests. TheMember Services
Representative will also exhibit the core values of caring,
honesty, respect, and responsibility in all aspects of their work
with the YMCA.
*Entry Requirements/Qualifications: *
1. Strong communication, customer service, critical thinking, and
problem solving skills.2. Ability to actively listen.
3. Initiative, resourcefulness, and capability to handle multiple
tasks under limited supervision.
4. Team-building capacity and ability to cooperate and work
5. Possess a detailed-oriented focus.6. Experience with and
knowledge of computer hardware and software systems.7. Possess a
positive and professional attitude.8. Strong fiscal management
skills.9. Knowledge and commitment to the mission of the YMCA.
*Interpersonal Duties and Responsibilities: *
1. Perform and provide excellent customer service by exceeding
Consistently greet members and guests of the YMCA (by name) and
recognize members and guests when they leave.2. Actively listen to
members and program participants in order to build relationships,
understand individual's goals and interests, and take the
initiative to ensure those individuals have a positive experience.
When interacting with prospective members listen intently to their
needs and discuss with them how the YMCA can assist in meeting
those needs. Listen, reflect and respond to customer questions and
concerns in a caring manner. When the opportunity presents itself,
go above and beyond to resolve the situation immediately.
3. Answer phone calls, direct phone calls, and provide accurate
information about membership options/opportunities and
4. Be a "Relationship Builder" for the YMCA. Help prospects and
members experience the
YMCA by introducing them to other staff and members. By creating
these interactions the Member Services Representative will
demonstrate that the YMCA is a place where we take the time to
connect, communicate and engage in respectful and friendly
relationships. Develop new opportunities for members to interact
with one another.
5. Know and understand the mission statement and core values of the
YMCA. Model the core values while working with other staff,
members, and guests.6. Always have a friendly, helpful attitude and
wear a smile. page 1
*Essential Duties and Responsibilities: *
1. Knowledge about all YMCA programs and ability to promote and
sell them effectively.
Familiarity with all current brochure information, upcoming events
and other special activities, and ability to obtain correct
information, update front desk resources and provide correct
information to members.
2. Control access to the facility. Check-in members entering the
building by scanning membership cards and obtaining proper
identification of guests and non-members.
3. Register for membership and/or programs by inputting data in the
computer, collecting the proper payments, and verifying the
accuracy of information on YMCA forms.
4. Conduct interviews and/or tours in response to the needs of
prospective members.5. Ability to sell memberships.6. Enter all
transactions accurately and completely into the computer system.
Balance all end of shifts and report any discrepancies to
7. Follow and enforce all YMCA procedures and policies, including
personnel guidelines, safety guidelines, facility access procedures
and membership policies. Carry out emergency plans as
8. Maintain a clean and safe YMCA. Clean up and repair areas of
concern or report them to the proper authorities.
9. Comply with the YMCA dress code. Maintain a neat and clean
appearance.10. Attend and remain current on all mandatory trainings
and staff meetings.11. Be knowledgeable and supportive of the YMCA
annual campaign.12. Any other duties as assigned.
*Physical Demands: *
While performing the duties of this job, the employee is frequently
required to sit, stand, walk, use hands and fingers, handle or feel
objects, tools or controls; reaches with hands and arms; climb or
balance; stoop, kneel, crouch, crawl; smell and hear. The employee
must occasionally lift and/or move up to 30 pounds. Specific vision
abilities required by this job include close and distant vision,
peripheral and depth perception, and the ability to adjust focus.
Acute hearing skills are required.
*Work Environment: *
While performing the duties of this job, this individual may
occasionally be exposed to wet conditions. The typical noise level
in the Member Service area is moderate.
*Effect on the End Result: *
The Member Services Representative position, as part of the Member
Services Team, will allow for more consistent and quality customer
service by making members, participants and guests of the YMCA feel
welcome and increase their sense of belonging to the YMCA. This
position will strengthen our ability to provide accurate files,
bills, and membership program information.The overall result of
these actions will create engaged members and participants with a
strong connection to the YMCA. Their positive experiences will
result in members and participants becoming ambassadors for the
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
* Evening shift
Weekly day range:
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Harrisburg, PA 17112: Reliably commute or planning to relocate
before starting work (Required)
Work Location: One location%58047475%
Keywords: Friendship YMCA, Harrisburg , Member Services Representative, Other , Harrisburg, Pennsylvania
Didn't find what you're looking for? Search again!