IT Help Desk Specialist // US or GC // 100% On-site Harrisburg, PA // 1099, W2

Company: Dantech Corporation Inc.
Location: Harrisburg
Posted on: January 15, 2023

Job Description:

About the Opportunity

• We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
• We are only considering local candidates who currently reside within 45 minutes of postal code 17103
• No Third Party Agencies
• $32 per hour 1099, $27 per hour (W2 - Benefits), or $22 per hour (W2 + Benefits)
• 100% On-site in Harrisburg, Pennsylvania
• Job Id: OST-698631
• Must be able to provide proof of COVID-19 vaccination plus booster shot
• Contract Term: Until the end of the 2023 fiscal year with possible extension based upon performance
• Hours per week: 40
• Hours: Rotating Shift : - Every other Saturday and Sunday: 5:30am - 5:30pm- Every other Wednesday and Thursday : 5:30pm - 5:30am
  Short DescriptionThe Commonwealth of Pennsylvania's Department of Transportation (PennDOT) is seeking a IT Help Desk Specialist (Rotating Shift) to provide first line technical support to employees and business partners outside of regular business hours. The ideal candidate will possess 2+ years as a systems administrator, help desk, and/or call center, 1+ year of using written and spoken communication skills, and 1+ year of using excellent phone etiquette.
  Required Skills/Years of Experience:
  • High School Diploma or equivalent
  • 2+ years of experience as a systems administrator, help desk, and call center
  • 1+ year of experience using written and verbal communication skills
  • 1+ year of experience using excellent phone etiquette
  • 1+ year of experience supporting end-users with varying IT skillsets
  • 1+ year of experience following directions when using established run books, documentation, and delivery center standard operating procedures
  • 1+ year of experience adapting to change
  • 1+ year of experience being detail-oriented and resourceful
  • 1+ year of experience using excellent organizational skills
  • 1+ year of experience troubleshooting end-user issues and escalating as needed
  • 1+ year of experience performing incident management, call tracking, and ticketing software
  • 1+ year of experience with Active Directory
  • 1+ year of experience using Microsoft-based products with an emphasis on Windows 10 and the Office 365 Suite
    Complete DescriptionThe Commonwealth of Pennsylvania's Department of Transportation (PennDOT) is seeking a IT Help Desk Specialist (Rotating Shift) to provide first line technical support to employees and business partners outside of regular business hours. The ideal candidate will possess 2+ years as a systems administrator, help desk, and/or call center, 1+ year of using written and spoken communication skills, and 1+ year of using excellent phone etiquette.
    The IT Help Desk Specialist (Night Shift) will be tasked to:
    • Provide technical assistance, support, and advice to technical and non-technical end-users calling for support of their IT hardware or software
    • Create and escalate trouble tickets to engineers, tier two ITSD staff, and third-party service providers to ensure the quick resolution
    • Work with Engineers, IED staff and contracted personnel, and third-party providers as needed
    • Research and update reference publications and diagnostic aids to seek information to resolve end-user issues
    • Follow IT Service Desk procedures and Network Operator run books and make recommendations for improvements
    • Monitor the status of the IED network and attached assets using established tools
    • Monitor logs to ensure the successful completion of scheduled tasks
    • Monitor the Remedy ticket queue
    • Respond to outages and system failures using established escalation processes
    • Monitor the network operator inbox for any event messages and initiate action
    • Monitors server farm building access
    • Act as primary IT contact for all IED employees and business partners outside of regular business hours
    • Monitor the developer hotline during coverage hours
    • Issue network status updates using established procedures
    • Follow quality standards and displays strong customer service skills
    • Participate in account administration, including password resets, restores, and account moves
    • Assist the daytime network operators with outstanding tasks
    • Update network operator documentation and run books
    • Participate in disaster recovery
    • Complete assigned tasks
      Hiring Expectations
      • We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
      • No Third Parties
      • Right to Represent authorization is required
      • Expect technical interview screening
      • Expect F2F interview
      • Background checks and verifications will be required
        About DantechDantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information, please see: www.dantechcorp.com.

Keywords: Dantech Corporation Inc., Harrisburg , IT Help Desk Specialist // US or GC // 100% On-site Harrisburg, PA // 1099, W2, Other , Harrisburg, Pennsylvania