Company: HAMILTON HEALTH CENTER INC
Posted on: January 15, 2023
All About Hamilton Health Center
Hamilton Health Center (Hamilton), established in 1969, is the only
Federally Qualified Health Center (FQHC) within a 30-mile radius of
Harrisburg, PA and continues to grow using a holistic and
comprehensive approach to being patient centered. The mission of
Hamilton is to improve the health of Central Pennsylvania's
residents by delivering high quality, respectful and
patient-centered health and related social services that promote
access, treatment, education, and prevention regardless of health,
economic, or insurance status. Our vision is that every member of
our community, regardless of their ability to pay or their
insurance status, receives holistic, quality health care needed to
create a healthy community. For over 50 years we have been true to
these words. As part of our team, you will work alongside a
dedicated team that cares and values those we serve.
Benefits offered: In addition to your base pay, you are also
eligible to receive:
Paid time off, Catastrophic (CAT)/Sick time, Birthday holiday, and
7 paid holidays.
Medical, Dental & Vision,
Company paid life insurance.
Employee Assistance Program
Job Summary : The Registration Supervisor is responsible for
providing line oversight, direction and training of medical
check-in/out staff and helps maintain patient flow, serves as
contact person for medical check-in/out processing issues. In
addition, the position will perform medical registration duties;
including but not limited to, registering patients according to
department protocol to ensure the timely flow of patients in a
manner that will enhance corporate image and increase customer
Essential duties and Responsibilities :
The Registration Supervisor performs a wide range of duties,
including, but not limited to the following:
Provides leadership, guidance and mentorship to staff to improve
productivity and customer service quality. This includes
establishing work schedules, participating in the recruitment
process, staff development/training, employee relations,
performance appraisals, and monitoring time/attendance.
Review/monitor "Patient not checked in" list to ensure patients are
being checked in timely for medical, dental or vision
Conduct medical check-in sliding fee review, including reviewing
patient paystubs prior to scanning and attaching to ensure income
documentation was calculated correctly.
Monitor the "Patient check-in with no insurance" report.
Coordinate the weekly "Check-in patient satisfaction" surveys.
Serve as liaison between clinical and medical check-in/out for
patient flow concerns.
Oversee the daily money collection deposits.
Troubleshoot patient check-in/out complaints and identify and track
process problems and inform direct report.
Coordinate monthly registration meeting, preparing agenda and
Assure all stations are covered and inform manager when staffing is
low in order that adequate coverage can be coordinated to optimize
Manage inventory and ordering supplies.
Maintain confidentiality and security rules when providing
information to internal and external sources.
Attend monthly departmental meetings, Leadership meetings and
submit monthly productivity report to manager.
Maintain open communication lines with all staff.
Minimum Education/Certifications: High School diploma or
equivalent, required. Bachelor's degree, preferred.
Minimum Work Experience: Minimum of three years' experience working
in a registration or customer service-based center setting call
center or other customer service-related position with at least two
years of supervisory responsibilities, required.
Other Requirements: Reliable transportation to travel throughout
the service area. Highly proficient in Microsoft Office and
knowledge working with Electronic Medical Records. Ability to
clearly communicate issues to all levels of management. Bi-lingual
(Spanish) and knowledgeable in The Joint Commission regulations,
This job description is a general outline of duties performed and
is not to be misconstrued as encompassing all duties performed
within the position. All individuals (including current employees)
selected for a position will undergo a background check appropriate
for the position's responsibilities.
Keywords: HAMILTON HEALTH CENTER INC, Harrisburg , Registration Supervisor, Other , Harrisburg, Pennsylvania
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