Solution Consultant
Company: Verint Systems, Inc.
Location: Harrisburg
Posted on: January 22, 2023
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Job Description:
At Verint, we believe customer engagement is the core of every
global brand. Our mission is to help organizations discover
opportunities previously only scarcely imagined by connecting work,
data, and experiences enterprise wide. We hire innovators with the
passion, creativity, and drive to answer constantly shifting market
challenges and deliver impactful results for our customers. Our
commitment to attracting and retaining a talented, diverse, and
engaged team creates a collaborative environment that openly
celebrates all cultures and affords personal and professional
growth opportunities. Learn more at www.verint.com
Overview of Analytics Solution Consultant Job Function:
The Presales Solution Consultant is a subject matter expert in
Analytics, VOC and Customer Engagement. In this role the Solution
Consultant will run the sales engagement through the presales
process which includes: deliver product demonstrations for
customers, partners, and prospects during sales engagements, lead
customer discovery sessions, respond to bids, RFPs/RFIs, deliver
POCs, build and deliver compelling business case that is aligned to
customer's use case order to drive license revenue and customer
success. Partner with customers to help consult and define their
Voice of the Customer Analytics and Customer Engagement Management
programs. Familiarity with Verint or similar products; and/or
understanding of Contact Center, cloud technology, call recording,
Speech Analytics, Text Analytics, Real Time Speech Analytics,
Automated Quality, Natural Language Processing, Automatic Speech
Recognition (ASR).
Primary Objective: The Analytics Presales Solution Consultant is
responsible for supporting the sales team both in Verint and
Verint's partners in meeting software and SaaS revenue targets
through executing a business driven sales methodology that links
our solutions with prospect business drivers.
Principal Duties and Essential Responsibilities:
Execute the Company's sales strategies and support achievement of
established sales quota. Sales quota will be based on assigned
practice quota as well as national targets.
Through a consultative approach use industry knowledge and best
practices, coupled with knowledge of how Verint's solutions can
drive improvement to secure new business and differentiate us from
our competition.
Work in conjunction with our account executives and other pre-sales
consultants to derive a winning proposition and sales strategy for
new license opportunities.
Execute customer/prospect discovery sessions, executive meetings,
business case creation (including ROI) strategy sessions, roadmap
workshops and review meetings with customers that lead to an
on-going knowledge gathering exercise with the ultimate aim of
securing additional business within the customer base or to acquire
new prospects.
Deliver compelling customer demonstrations that showcase the
capabilities of the solutions and areas of greatest value and ROI
based on specific customer requirements and needs.
Generating detailed business reports and action plans identifying
areas of strengths and weaknesses within the customers/prospects
operational and business processes clearly identifying where Verint
can offer operational excellence and bring clear business
advantage.
Collaborate with the customer/prospect and sales team to develop
the appropriate solution bill of material to drive customer
satisfaction and value.
Work collaboratively on cross functional teams to continually
provide feedback on ways Verint can improve product functionality,
consulting services, training offerings and sales collateral, demo
content and messaging.
Where required, provide continuity through the hand off phase to
services to ensure the customer's expectations are met.
Serve as a role model; mentoring the sales team, transferring
skills/knowledge for solution selling as it relates to our Verint
Solutions.
Minimum Requirements:
Bachelor's Degree in Business Administration or equivalent work
experience, having been a part of a business consultancy team
within a management consulting solution provider.
5+ years of experience in a consulting or presales role with a
successful track record in the complex pre-sales process,
preferably in enterprise software solution selling.
Excellent communication skills to effectively present to a wide
range of audiences, including an ability to communicate business
and technical concepts clearly, effectively and convincingly
through presentations and demos.
Ability to demonstrate software to executive audiences.
Ability to create a compelling, value based presentations.
Ability to interpret critical business challenges and translate to
optimal business process recommendations - multi-level and
organizational opportunities.
Demonstrated history of working with customers and collaborating
with extended sales teams to help complete a complex product
sale.
Ability to grasp and describe technology concepts using terminology
that an operations person or executive can understand.
Be able to articulate proposals and return on investment to
operations management buyers.
Self-motivated and a team player.
Ability to manage multiple projects and tasks to completion with
minimal supervision.
Must possess a creative, energetic and enthusiastic presentation
style.
Must possess strong listening skills.
Demonstrated highly developed project management and organizational
skills.
Ability and proven experience interfacing with all levels of
management.
Travel expectations are 50-60%.
Successful completion of a background screening process including,
but not limited to, employment verifications, criminal search,
OFAC, SS Verification, as well as credit and drug screening, where
applicable and in accordance with federal and local regulations
The ability to obtain the necessary credit line required to
travel.
Preferred Requirements:
5+ year's presales experience selling enterprise software solutions
in the Workforce Optimization, Customer Analytics, Engagement
Management technical solution areas.
Deep knowledge of workforce optimization.
Familiarity with Verint products; and ability to develop detailed
knowledge of application recording (screen and/or data capture),
analytics applications, employee performance management, eLearning,
coaching, forecasting and scheduling, and feedback/survey solutions
is beneficial.
Knowledge of effective organizational design, business approaches,
hierarchy, and structure for optimal performance, and the ability
to work within the confines of an existing client structure.
Strong understanding of baseline, benchmarking, performance
management and measurement strategies.
#LI-BS1
At Verint, we believe customer engagement is the core of every
global brand. Our mission is to help organizations discover
opportunities previously only scarcely imagined by connecting work,
data, and experiences enterprise wide. We hire innovators with the
passion, creativity, and drive to answer constantly shifting market
challenges and deliver impactful results for our customers. Our
commitment to attracting and retaining a talented, diverse, and
engaged team creates a collaborative environment that openly
celebrates all cultures and affords personal and professional
growth opportunities. Learn more at www.verint.com. As an equal
opportunity employer, Verint Systems, Inc. prides itself in
providing employees with a work environment in which all
individuals are treated with respect and dignity. This means we are
committed to providing equal opportunity to all qualified employees
and applicants for employment without regard to one's race, color,
religion, national origin, age, sex (including pregnancy, sex
stereotyping, gender identity, gender expression, or transgender
status), disability, alienage or citizenship status, marital
status, creed, genetic predisposition or carrier status, sexual
orientation, Veteran status, political affiliation or any other
classification or characteristic protected by applicable federal,
state or local laws. This policy applies to all terms and
conditions of employment including but not limited to hiring,
placement, promotion, compensation, training, leave of absence or
termination.
Keywords: Verint Systems, Inc., Harrisburg , Solution Consultant, Other , Harrisburg, Pennsylvania
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