Support Engineer

Diagnose and troubleshoot technical issues during installation, including account setup, network configuration, etc.Resolve Tier 1 and Tier 2 issues while escalating unresolved issues to the appropriate internal teams, following standard proceduresEnsure proper recording and closure of all issues in JIRAWork with CPNET data engineering to report and support troubleshooting customer data source issues, as well as communicating bugs and/or technology enhancement requests to the data engineering teamMay assist in authoring and executing test scenarios and properly documenting resultsProvide support in answering UI/UX related questions and resolving simple administrative and billing issuesCreate and maintain a knowledge base, combining internal best practices and external references, to provide efficient and effective solutions to common questions and issuesAssist in preparing training materials and best practices; lead on-site/remote training sessions for the end-usersMonitor the usage and effectiveness of the implemented solutions, preparing periodic reports for the leadership teamWhen We Look at Inviting Someone New to Join Our Team These are a Few Things that Matter to Us:

• A minimum of bachelors degree in electrical engineering /electronics/computer science or a similar discipline.
• Being a self-starter who relishes the idea of working with a small and highly skilled team
• Effective consultative communication skills
• Customer-centric mindset and focus on value creation for customers
• Proven track record of successful IT or OT implementations
• Preferred - experiences with manufacturing operation technologies (different types of PLC's control network technologies -
• Working knowledge of Power BI (ability to build dashboards of medium complexity, familiarity with various data sourcing options, a basic understanding of DAX) is a bonus
• 10-20% travel is required. Must possess and maintain a valid drivers license, registered and insured vehicle and be able to regularly drive locally/regionally to conduct company business. Less frequent (overnight) national travel may also be required for tradeshows and other business activities; this involves having the ability to travel by air or train.
• If required by job duties, background checks (criminal/education/employment/reference/ credit) will be performed; results must be satisfactory to the company.
• If hired, must adhere to all company policies and procedures, safety requirements, and other prescribed best practices/industry standards.Other Requirements:The job is primarily performed indoors in a traditional office setting; The individual is constantly required to talk, hear, stand, or sit for extended periods of time while using a computer, telephone, or other productivity devices to communicate with other personnel and conduct business. While performing the duties of this job, the individual is occasionally required to reach with hands and arms. The employee frequently uses hands to finger, handle, feel or operate objects and computer keyboards. The employee is occasionally required to climb, balance, stoop, bend, kneel, crouch or crawl, squat, turn/twist, and smell. The employee must frequently lift, carry, push, or pull up to 5 pounds and/or occasionally lift, carry, push, or pull up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.On a frequent and routine basis this job also requires the individual to be physically present in a manufacturing area to communicate with other individuals and conduct business; this could range from being in a heavy manufacturing environment to a light industrial work environment, based on the companys client. Hot/cold temperature and noise levels in each area can also vary widely in different client environments and specific workspace restrictions are also possible. Frequent sitting, standing, moving forward/back/side-to-side, and working around machinery and moving parts is required; exposure to electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, sealants, solvents, and other compounds is possible. Site conditions will dictate the use of proper Personal Protective Equipment (PPE) which may include eye, hearing and respiratory protection, protective smock, steel toe shoes, gloves, hard hats, or face shields. Contact lenses may not be allowed in some areas. -APPLY TODAYbecause were looking forward to learning about you!Check us out at . If you are intrigued by what you learn about our company, our people, and our products, then we are looking forward to receiving your application. And thank you for taking the time to explore career opportunities with CPNET.
  CPNET is headquartered in Harrisburg, PA. -This job can be a remote work opportunity for Pennsylvania residents who can either work from their home office or the companys business office. This company does not offer out-of-state work office opportunities at his time. Applicants must be currently authorized to work in the United States on a fulltime basis. - This company does not sponsor applicants for work visas at this time. CPNET reserves the right to alter, change, modify and/or terminate this job posting at any time without notice, or obligation. No recruiters, please; principal applicants only. -Powered by JazzHR

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