Information Technology Generalist Administrator 2

Company: Commonwealth of Pennsylvania
Location: Harrisburg
Posted on: March 16, 2023

Job Description:

Information Technology Generalist Administrator 2 Print (http://agency.governmentjobs.com/pabureau/job_bulletin.cfm?jobID=3918278&sharedWindow=0) Apply ? Information Technology Generalist Administrator 2 Salary $80,568.00 - $122,504.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Department Public School Employees' Retirement System Job Number CSSC-2023-45267-01545 Closing 3/6/2023 11:59 PM Eastern Job Code 01545 Position Number 00081679 Union Non Union Bargaining Unit A3 Pay Group ST10 Bureau/Division Code 1430 Bureau/Division Information Technology Worksite Address 5 North 5th Street City Harrisburg, Pennsylvania Zip Code 17101 Contact Name Doris Coomes Contact Phone 717.720.4738 Contact Email dcoomes@pa.gov + Description + Benefits + Questions THE POSITION Now is an exciting time to join the IT Team at PSERS! We are in the process of retooling and training for a digital transformation at the agency. Our managers and supervisors are progressive and forward thinking. The team continuously works to improve IT Services Management and establish a continual improvement process ethos by making small changes to realize improvements faster, with the end goal of supporting our customers better. Over the next several years we will be shifting our workloads to enterprise cloud services, expanding our use of Power BI and Power Apps, improving our security posture, enhancing our change and incident management processes, and ramping up our training efforts. These strategies will ensure BIT staff have the skills to thrive in their career and support the agency vision and objectives. BIT is responsible for planning, coordinating, administering, and implementing information technology services in accordance with PSERS' strategic plans, goals, objectives, and priorities. There are two Divisions in BIT. The Business Application Division is responsible for application development, administering the electronic document management platform, application access, and data batch processing for the agency. The Infrastructure and Technical Services Division is responsible for administering all IT infrastructure, providing technical support, and serving as the IT Service Desk for the agency. This position will be the Division Manager for the Infrastructure and Technical Services Division. DESCRIPTION OF WORK This position is responsible for the management of the Infrastructure and Technical Services Division (ITSD). Management functions include project management, work assignment, goal setting, and overseeing daily operations for three work sections: Network and Server Section, Technical Services Section, and Telecom and Mobile Section. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: + Full-time employment. + Work hours are 7:30 am to 4:00 pm, Monday - Friday, with 60-minute lunch. + Flexible work schedule to start as early as 6:30 am and end as late as 4:30 pm. + Telework: If you join the BIT team, you will have the opportunity to work from home (telework), reporting to PSERS headquarters as needed and for quarterly meetings. To telework, you must have a securely configured high-speed internet connection and your alternate work location must be in Pennsylvania. ?If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or + Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field;or + Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or + One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1;or + An equivalent combination of experience and training. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + This particular position also requires that applicants possess the following certifications: + ITIL certification, Version 3 or 4 + Microsoft Azure Fundamentals OR Amazon Foundational (Cloud Practitioner) certification + You must be able to perform essential job functions. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Selective Criteria: Do you possess an ITIL certification, version 3 or 4? If you are claiming certification, you must attach a copy of your certificate for your claim to be accepted toward meeting the minimum requirements. You must attach your certificate prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add your certificate to the application after it has been submitted. + Yes + No 02 Selective Criteria: Do you possess a Microsoft Azure Fundamentals certification OR an Amazon Foundational (Cloud Practitioner) certification? If you are claiming certification, you must attach a copy of your certificate for your claim to be accepted toward meeting the minimum requirements. You must attach your certificate prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add your certificate to the application after it has been submitted. + Yes + No 03 Have you been employed by the Commonwealth of Pennsylvania as a(n) Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 for one or more years full-time? + Yes + No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess? + 2 or more years + 1 to less than 2 years + Less than 1 year + No experience 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 07 Do you possess graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. + A conferred master's degree + 30 credits or more + 15 credits but less than 30 credits + Some graduate coursework + No coursework 08 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. + Yes 09 WORK BEHAVIOR 1 - PROGRAM PLANNING AND IMPLEMENTATION Plans and implements desktop support operations initiatives, tasks, and activities. Determines the scope, creates project schedules, identifies risks, and defines roles and responsibilities to ensure adherence to the plan. Allocates the appropriate resources to ensure business needs and requirements are met. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience planning information technology initiatives, tasks, or activities. I was responsible for implementing the plans that I created. + B. I have experience implementing information technology initiatives, tasks, or activities that someone else initially planned. + C. I have college-level coursework in project planning and implementation, strategic planning, or project management. + D. I have NO experience or coursework related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to program planning and implementation + Your level of responsibility 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 12 WORK BEHAVIOR 2 - PROGRAM EVALUATION Evaluates the utilization of the incident management process and the timeliness and quality of services provided by the desktop support operations units to ensure established standards are being met. Provides recommendations for new or updated policies or procedures when necessary. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience evaluating information technology programs to ensure conformance with established standards and procedures. I was responsible for providing recommendations for improvements as needed. + B. I have experience evaluating information technology programs to ensure conformance with established standards and procedures; however, someone else was responsible for providing recommendations for improvements based on my evaluation. + C. I have college-level coursework in program evaluation, program analysis, project administration, policy-writing, budgeting, or business administration. + D. I have NO experience or coursework related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to program evaluation + Your level of responsibility 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 15 WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE Troubleshoots and resolves user or system issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Provides guidance to lower level staff in diagnosing, troubleshooting, and resolving user issues and provides technical solutions to issues or requests based on best practices. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience troubleshooting and resolving user or system issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians. + B. I have experience troubleshooting and resolving user or system issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution. + C. I have college-level coursework in information technology troubleshooting. + D. I have NO experience or coursework related to this work behavior. 16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to the technical assistance you provided + Your level of responsibility 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 18 WORK BEHAVIOR 4 - WRITTEN COMMUNICATION Prepares technical or narrative documents such as status reports or information technology evaluations. Authors narrative and analytical reports that convey system effectiveness in meeting business requirements. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience preparing technical or narrative documents such as status reports or information technology evaluations. I was responsible for the final document that conveyed customized information to the intended recipients. + B. I have experience preparing technical or narrative documents such as status reports or information technology evaluations. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients. + C. I have college-level coursework in business writing, technical writing, English composition, journalism, or communications. + D. I have NO experience or coursework related to this work behavior. 19 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to written communication> li> The type(s) of documents you wrote + Your level of responsibility 20 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 21 WORK BEHAVIOR 5 - SUPERVISION Supervises staff by assigning work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex problems; approves/denies leave requests; and identifies training needs and provides training to staff. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience supervising subordinate staff; and as a supervisor, I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, and approved leave. + B. I have experience as a lead worker or senior staff member. I have provided training to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee performance reviews or discipline. + C. I have completed supervisory training. + D. I have NO experience or coursework related to this work behavior. 22 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to supervision + Your level of responsibility 23 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Agency Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov

Keywords: Commonwealth of Pennsylvania, Harrisburg , Information Technology Generalist Administrator 2, Other , Harrisburg, Pennsylvania