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Human Relations Representative 1

Company: Commonwealth of Pennsylvania
Location: Harrisburg
Posted on: July 16, 2019

Job Description:

Human Relations Representative 1 Print Apply Human Relations Representative 1 Salary $43,012.00 - $65,389.00 Annually Location Philadelphia County, PA Job Type Civil Service Permanent Full-Time Department Human Relations Commission Job Number CS-********-49810 Closing 7/23/2019 11:59 PM Eastern Job Code 49810 Position Number ********; ********; ********; ********; ********; ******** Union SEIU Local 668 Bargaining Unit F4 Pay Group ST06 Bureau/Division Code ******** Bureau/Division PHRC Region 2 - Harrisburg Worksite Address 333 Market Street Worksite Address 8th Floor City Harrisburg Zip Code 17101 Contact Name Anja Velemir Contact Phone ************** Contact Email *************** - Description - Benefits - Questions THE POSITION Are you passionate about promoting social justice, equity and equal opportunity for the citizens' of our great Commonwealth of PA and enforcing Pennsylvania's civil rights laws that protect people from unlawful discrimination of any kind? Do you share our vision that all people in the great state of Pennsylvania will live, work, and learn in an environment free from unlawful discrimination and all forms of marginalization? If so, we welcome you as a potential member of our team to help address discrimination and protect the Pennsylvania citizens' by ensuring their equal civil rights under the law. IMPORTANT: YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE. YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY. ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID. - Full-time employment - Work Hours: 8:30 am - 5:00 pm; Monday - Friday; 1 hour lunch - Must be willing to travel. Travel expenses will be paid - Multiple positions may be filled from this posting DESCRIPTION OF WORK This is an entry level position which enforces the provisions of the Pennsylvania Human Relations Act by investigating and conciliating complaints of discrimination primarily in employment and public accommodations, alleged to have occurred because of a protected class such as race, color, sex, national origin, ancestry, religious creed, age, familial status, disability and/or retaliation. The person in this position will investigate and conciliate complaints of alleged discrimination primarily in employment and public accommodations, assess jurisdiction, draft and investigate complaints of discrimination and serve as the facilitator of the settlement process by communicating settlement proposals. Monitors all answers and documents within the appropriate timeframes and processes and grants extensions for the filing of answers and documents according to Commission procedures. Serves subpoenas, if needed, identifies and tracks the status of all Commission complaints. Conducts preliminary case analysis and contacts the parties and witnesses to conduct interviews and secure testimony. Prepares for and conducts Fact Finding Conferences to explore the issues raised in the complaint, probes areas of disagreement, explores the possibility of settlement, requests any outstanding documents, and maintains control of the conference. Performs onsite interviews of witnesses, Respondents and/or Complainants and conducts substantial investigative activity. Drafts thorough and comprehensive written, 'Findings of the Investigation' and prepares all case closing documents. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Qualifications: - Must meetPA residency requirement - Minimum Experience and Training Requirements:One year of professional administrative, criminal, or regulatory investigative experience involving the gathering of evidence, interviewing, and reporting investigation findings, and a bachelor's degree; or an equivalent combination of experience and training which includes one year of professional administrative, criminal, or regulatory investigative experience involving the gathering of evidence, interviewing, and reporting investigation findings. - A resume needs to be submitted with your application. You may upload your document as an Attachment during the application process. You must still complete the application and answer the supplemental questions. - Must be able to perform essential job functions Legal Requirements: - A conditional offer of employment will require submission of criminal history reports - You must pass a background investigation Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go *************************************************************** click the Veterans' Preference tab or contact us at **************************. EXAMINATION INFORMATION - Score valid for this specific posting only - Score based on information reported on application and supplemental questions - Provide complete and accurate information or: - score may be lower than deserved - application processing may be delayed - disqualification may result - May only testonceunder this announcement - Email notice of test results provided Further information on testing, assistance for persons with disabilities, veterans' preference, and other items can be obtained from: Harrisburg: 2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone ************** Philadelphia: 110 North 8th St., Suite 503, Phila., 19107 Pittsburgh: 411 Seventh Ave., Room 410, Pgh., 15219 Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals) Internet: ****************************************************************** Health & Wellness We offer a comprehensive benefits package, including health coverage, vision, dental, and wellness programs.* Work/Life Balance We understand that there is more to life than work - and we want you to enjoy it! We offer paid vacation days, paid sick days, military leave, as well as paid time off for most major U.S. holidays. Alternate work schedules and telecommuting arrangements are available for certain positions. Career Development We want to help you grow and see your goals become a reality! Supervisors and human resource staff are available to help employees create a plan to develop skills for their current jobs or prepare for the next step in their careers. Employees can easily transfer between positions or agencies to expand knowledge and pursue new challenges while retaining leave and benefits. Additionally, there are a variety of programs available to help get you where you need to be. Other Rewards Commonwealth employees enjoy many other rewards, including opportunities for recognition, workplace charitable giving, and even special employee-only discounts. For more information about benefits, health and wellness, work-life balance, career development, and other rewards go *******************.govand click on the benefits box. *Eligibility rules apply. 01 How many years of full-time professional administrative, criminal, or regulatory investigative experience involving the gathering of evidence, interviewing, and reporting investigation findings do you possess? - 1 year or more - Six months to less than a year - Less than 6 months 02 CS-MET 1 Details - If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You may attach a resume, but youmustalso complete the applicationandanswer the supplemental questions. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which 'Level of Performance' most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The 'Level of Performance' you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be ********** order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the 'Yes' button and proceed to the exam questions. - Yes 04 WORK BEHAVIOR 1 - INVESTIGATION OF ALLEGED VIOLATIONSInvestigates alleged violations of anti-discrimination laws, regulations, or policy involving employment, housing, public accommodations, and educational opportunities. This includes determining the scope, timing and direction of the investigation; identifying types of evidence needed; gathering information through interviews with interested parties; assessing facilities in question, and reviewing records in order to determine whether a violation has occurred. - A. I have INDEPENDENTLY conducted investigations into alleged violations of law, regulations, or policy which included determining the scope, timing and directions of the investigation, identifying types of evidence needed, and gathering information through interviews with interested parties, assessing facilities, and reviewing records in order to determine whether a violation had occurred. - B. I have INDEPENDENTLY conducted investigations into alleged violations of law, regulations, or policy which included gathering information through interviews with interested parties, assessing facilities, and reviewing records in order to determine whether a violation had occurred. I DID NOT DETERMINE THE SCOPE AND DIRECTION OF THE INVESTIGATION. - C. I have SERVED ON A TEAM that conducted investigations into alleged violations of law, regulations, or policy which included gathering information through interviews with interested parties, assessing facilities, and reviewing records in order to determine whether a violation had occurred. - D. I have no experience with this work behavior 05 In the space below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 1. Please be sure your response addresses the four items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. - The name of the employer where you gained this experience - The types of investigations you conducted - The actual duties you performed - Your level of responsibility 06 WORK BEHAVIOR 2 - INTERPRETATION OF LAWS, REGULATIONS, RULES AND POLICIES Interprets and applies laws, regulations, rules, guidelines and policies as part of an investigation into whether a violation has occurred. - A. I have experience interpreting AND APPLYING laws, regulations, rules, guidelines and policies as part of an investigation into whether a violation has occurred. - B. I have experience INTERPRETING laws, regulations, rules, guidelines, and policies but DID NOT APPLY the laws, regulations, rules, guidelines, and policies as part of an investigation (i.e. explaining leave policies, benefit policies, environmental regulations, etc.). - C. I have college-level education related to this work behavior (i.e. Political Science, Government Policy, Government Affairs, Pre-Law) - D. I have no experience or education related to this work behavior. 07 In the space below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 2. Please be sure your response addresses the four items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. - The employer with which you gained this experience - The type of laws, regulations, rules, guidelines and policies you interpreted - Your goal in applying the laws, regulations, rules, guidelines and policies - Your actual duties and level of responsibility 08 If you are claiming education/training related to this work behavior, please provide the training source(s), course(s), and number of credits/clock hours earned in the text box below. (example: ABC University/Methods of Supervision/3 college credits) If you indicated you have no education/training related to this work behavior, type N/A in the text box below. 09 WORK BEHAVIOR 3 - ANALYSIS OF INFORMATION/EVIDENCE Analyzes information and evidence gathered during the course of an investigation in order to determine whether a violation has occurred. - A. I have experience analyzing information and evidence gathered. This experience was performed during the course of an investigation to determine whether a violation had occurred. - B. I have analyzed PIECES OF INFORMATION OR EVIDENCE gathered AS PART OF AN INVESTIGATION; however, I did NOT determine whether a violation had occurred. - C. I have experience analyzing information gathered for my employer or organization OR I have college-level coursework related to this work behavior (Business Law, Evidentiary Rules, criminal justice, forensic science, etc.) - D. I have no experience or education related to this work behavior. 10 In the space below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 3. Please be sure your response addresses the five items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. - The name of the employer where you gained this experience - The type(s) of information/evidence you analyzed - Your goal in analyzing the information/evidence - Your actual duties - Your level of responsibility 11 If you are claiming education/training related to this work behavior, please provide the training source(s), course(s), and number of credits/clock hours earned in the text box below. (example: ABC University/Methods of Supervision/3 college credits) If you indicated you have no education/training related to this work behavior, type N/A in the text box below. 12 WORK BEHAVIOR 4 - NEGOTIATION FACILITATION Facilitates communication between parties to attempt to resolve the case and negotiate a settlement prior to a public hearing. This can include conducting fact-finding conferences; discussing the findings of the investigation with all parties, explaining the laws or regulations and how they apply, probing areas of disagreement, exploring the possibility of settlement, communicating proposals to each party, and composing a contractual agreement in cases where settlement is reached. - A. I have experience INDEPENDENTLY LEADING the facilitation of communication between parties involved in an investigation to explore the possibility of a settlement. This includes INDEPENDENTLY discussing the findings of the investigation with all parties, probing areas of disagreement, communicating proposals to each party, and documenting terms of agreement in cases where settlement is reached. - B. I have SERVED AS PART OF A TEAM that has facilitated communication between parties involved in an investigation to explore the possibility of a settlement. I have ASSISTED WITH discussing the findings of the investigation with all parties, probing areas of disagreement, communicating proposals to each party, and documenting terms of agreement in cases where settlement is reached. - C. I have experience COMMUNICATING WITH AN INDIVIDUAL party found in violation of a law, regulation, or policy to explain the laws, regulations or policies that apply, discuss areas of conflict, and arrive at an agreement OR I have college-level coursework related to this work behavior (Debating, Speech Communication, Conflict Resolution, Human Resource Management, Labor and Relations) - D. I have no experience or education related to this work behavior. 13 In the space below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 4. Please be sure your response addresses the five items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. - The name of the employer where you gained this experience - The type(s) of parties with whom you communicated or facilitated communication - The circumstances under which you facilitated communication - The actual duties you performed - Your level of responsibility 14 If you are claiming education/training related to this work behavior, please provide the training source(s), course(s), and number of credits/clock hours earned in the text box below. (example: ABC University/Methods of Supervision/3 college credits) If you indicated you have no education/training related to this work behavior, type N/A in the text box below. 15 WORK BEHAVIOR 5 - WRITTEN DOCUMENTATION Composes written documentation such as investigation reports, case analyses, letters, e-mails and information requests. - A. I have INDEPENDENTLY composed narrative investigation reports, case analyses, letters, e-mails, information requests, and settlement agreements. I WAS RESPONSIBLE FOR THE ACCURACY AND CONTENT OF THE ENTIRE INVESTIGATION REPORT. - B. I have composed case analyses, letters, e-mails, and information requests. I have composed parts of a narrative investigation report for which I was responsible. I WAS NOT RESPONSIBLE FOR THE ACCURACY AND CONTENT OF THE ENTIRE INVESTIGATION REPORT. - C. I have written detailed interview and investigation notes, letters, e-mails, and information requests. I HAVE NOT COMPOSED A WRITTEM INVESTIGATION REPORT OR I have college-level coursework in this work behavior (Grammar, English, Professional Writing, Report Writing, Technical Writing). - D. I have no experience or education related to this work behavior. 16 In the space below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 5. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. - The name of the employer where you gained this experience - The types of written documentation or reports you composed (letters, emails, narrative reports) - Your level of responsibility 17 If you are claiming education/training related to this work behavior, please provide the training source(s), course(s), and number of credits/clock hours earned in the text box below. (example: ABC University/Methods of Supervision/3 college credits) If you indicated you have no education/training related to this work behavior, type N/A in the text box below. Required Question Agency Commonwealth of Pennsylvania Address 613 North StreetHarrisburg, Pennsylvania, 17120 Website ****************************

Keywords: Commonwealth of Pennsylvania, Harrisburg , Human Relations Representative 1, Other , Harrisburg, Pennsylvania

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