Salesforce Business Analyst - Sr. Specialist

Company: Deloitte
Location: Harrisburg
Posted on: May 14, 2022

Job Description:

Work you'll do:

As an A&A Growth Specialist, you will be an integral part of the team that develops and implements targeted audit growth strategies and initiatives in support of growing Deloitte's Audit & Assurance business. As a focused Customer Relationship Management (CRM) Business Analyst within the A&A Growth team, you will play a critical role in supporting sales pursuit and relationship activities through your knowledge of Deloitte's tailored Customer Relationship Management (CRM) Salesforce platform.

Responsibilities include:

• Become a subject matter expert with Deloitte's CRM Salesforce application.
• Own and manage relevant reporting and dashboards, working with multiple areas and levels of the business to provide targeted data.
• Drive business insights for leadership, leveraging data and analysis, while identifying trends, patterns and focus areas.
• Assist with driving the vision, roadmap and requirements for the CRM system with specific focus on the needs for Audit & Assurance.
• Play a critical role in managing the product backlog. Work with the business to understand and prioritize needs, while proactively suggesting future enhancements and improvements.
• Define, draft and validate business and functional requirements and related acceptance criteria.
• Conduct user acceptance testing to ensure solutions are defect free and achieve design requirements.
• Assist with responding to queries sent to the CRM support mailbox.
• Provide advanced technical or business support for issues, as escalated by the technical Support team.
• Assist with the accuracy and ongoing maintenance of data quality.
• Assist with Salesforce license maintenance.
• Assist with presentations to promote usage and understanding of the CRM capabilities.
• Assist with development of training, communications, best practices and FAQs.
• Coordinate and contribute to team projects to promote a growth culture.
  Qualifications
  
  Experience requirements:
  
  • 2+ years of experience in business analysis or product development of software-based solutions. Experience and understanding of Salesforce a plus.
  • Proficiency with Microsoft Office applications and Internet applications.
  • Superior organizational skills and attention to detail
  • Team player that works well in collaborative and matrix management situations.
  • Highly organized and detail oriented.
  • Excellent verbal and written communication skills.
  • Ability to get up-to-speed quickly, work independently and demonstrate solid decision-making skills.
  • Be able to collaborate effectively with a multidisciplinary team including A&A practitioners, A&A leadership, developers and testers.

Keywords: Deloitte, Harrisburg , Salesforce Business Analyst - Sr. Specialist, Professions , Harrisburg, Pennsylvania