Site Manager
Company: rabbittransit
Location: Harrisburg
Posted on: May 16, 2022
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Job Description:
Position located at: 901 N. Cameron Street Harrisburg, PA
17101
The position is critical in assisting the Susquehanna Regional
Transportation Authority in meeting our mission of mobility. The
impact of public transportation runs much deeper than a trip from
point A to point B. We are the means for which people have access
to experiences that alter their lives in meaningful ways. Our
culture of innovation and stewardship champions that mission. This
position is responsible for planning, improving, organizing,
managing and delivering specialized transportation and fixed route
(as applicable) service to provide exceptional customer service to
our clients. This position is responsible for fostering a
mobility-planning atmosphere that finds solutions for clients to
overcome barriers to transportation, and contributes to the
Authority's revenue by focusing on safety, quality service,
compliancy, efficiency, and implementation/use of technology.
Responsible for ensuring good labor relations (as applicable),
evaluating employees' adherence to rules and regulations,
identifying, analyzing and resolving problems.
K
Key/Reporting Relationship/Direct Reports:
This position reports to the Site Manager II/Chief Operating
Officer. This position receives general instructions regarding the
scope and approach to assignments and sets priorities for self and
staff. This position supervises divisional SRTA and CDHTA
operational personnel as applicable based upon division.
Essential Duties and Responsibilities:
Achieves the Authority's mission by directing objectives and
priorities for the division's operational functions that are
aligned with the mission; gaining insight and suggestions of
operations from subordinates, staff and other stakeholders;
initiating, coordinating, and enforcing initiatives. Reviews prior
day key performance indicators and reports to the Site Manager II
or Chief Operating Officer as requested.
Serves the customer by analyzing and monitoring root causes of
quality and customer service issues and taking corrective action as
necessary. Follows up on customer complaints that are related to
operating policies, driver conduct, and/or injury/damage, etc. by
investigating, documenting and providing resolutions. Works with
stakeholders to ensure we are the premier transportation
provider.
Meets market needs and operating efficiency by planning for
staffing needs; ensuring proper scheduling, monitoring overtime,
monitoring and evaluating daily staff duties, and determining
necessary changes and/or improvements. Works with Schedulers to
efficiently maximize the number of available operators and runs
daily. Ensures tasks are completed according to policy.
Contributes to acquiring a competent staff by conducting applicant
and promotion interviews, and making selection recommendations to
HR.
Drives process improvement by defining, reviewing, identifying,
verifying and executing problem solving, analysis, and linking to
strategy.
Accomplishes staff results by communicating job expectations;
appraising job results; ensuring performance evaluations are tied
to established goals; conducts operator reviews to ensure each
operator is evaluated annually; coaching, counseling, and
disciplining all transportation staff; and enforcing consistency of
policies and procedures. Monitors and manages the daily tasks of
staff. Clarifies issues, and investigates policy violations.
Resolves first step of disciplinary procedure for operators
according to policies. Prepares investigation notes and
documentation for disciplinary reviews and other hearings. Monitors
employee time and attendance information and actively seeks out
cost reductions.
Ensures good employee relations and legal compliance by listening
for input from others; seeking mutual understanding on problems
involving collaboration, keeping subordinates advised of critical
issues, developing written procedures, applying consistent
treatment, giving constructive timely feedback, and treating
employees with respect. Understands, interprets, investigates and
communicates in accordance with the Collective Bargaining Agreement
(CBA) for union employees, as applicable.
Ensures safe workforce and protection of assets by overseeing the
organization's safety initiatives to ensure the Authority is in
compliance with safety regulations, coordinating employee driving
and safety training programs, accident investigation and prevention
is addressed. Conducts at minimum one ride along with each operator
on an annual basis. Responsible for initial worker's compensation
investigation and reporting procedures. Ensures collaboration with
HR or Safety and Training Department for WC claims management and
training/safety issues/incidents. Conducts monthly facility
inspections based on division.
Ensures transportation availability by working with Director of
Maintenance to ensure all of SRTA vehicles maintain required PM
schedules and state inspection.
Contributes to the team by training assigned employees.
Will support the implementation, routine, and day-to-day functions
of the SRTA Safety Management System (SMS) in accordance with the
Agency Safety Plan (ASP).
Supervises assigned staff to include: prioritizing and assigning
work; conducting performance evaluations; ensuring that employees
follow policies and procedures; and making hiring, termination, and
disciplinary decisions and recommendations.
Preserves historical reference by establishing and maintaining a
record-keeping system, documenting procedures and decisions,
maintaining required documentation, and ensuring delivery of
documents as necessary. Compiles and maintains a procedure system
and organized office to ensure continuity of position.
Maintains trust, confidence and protects the organization by
keeping information confidential and disclosing only on a need to
know basis; ensuring high ethical standards; and upholding the
organization's reputation in the community.
Prepares reports by collecting, analyzing, and summarizing
information and trends. Uses reports to communicate with senior
managers and to mine data for decision-making purposes.
Ensures communication and positive image of the Authority by
reviewing critical incidents, exceptions to policy and/or goal
achievement with Site Manager II and Chief Operating Officer.
Maintains cooperative relationship with coworkers and management by
communicating necessary information, responding to requests,
building rapport; and participating in problem- solving
methods.
Contributes to effective communications within the organization by
establishing and maintaining effective communication lines with all
staff members and general public. Keeps management and staff
informed of critical information needed to ensure smooth
operations.
Maintains professional and technical knowledge by attending
educational classes/workshops; reviewing professional publications;
establishing personal networks; and participating in relevant
professional societies.
Responds to situations by driving transit vehicles to back-up
operators, dispatchers, or responding to emergencies.
Additional Tasks: Contributes to SRTA team effort by performing
other assigned duties as needed.
Job requirements:
Requirements listed represent the knowledge, skill, and/or ability,
mental/physical demands and work environments required to perform
the essential job functions. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
Essential knowledge, skills, abilities and experience:
Certificates and Licenses Required:
Safety:
Position requires that employee conducts all tasks in a safe and
efficient manner complying with all local, state and federal safety
and health regulations, programmatic standards, and with any
special safety concerns identified by SRTA for use in a particular
area or with a client. The employee must identify and familiarize
himself/herself with the Agency Safety Plan and the System Security
and Emergency Preparedness Plan. He/she must also be familiar with
specific safety and security requirements for his/her working area.
Employee must not pose a direct threat or significant risk of
substantial harm to the safety or health of himself/herself or
others.
The Authority is an equal employment opportunity employer.
Keywords: rabbittransit, Harrisburg , Site Manager, Professions , Harrisburg, Pennsylvania
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