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Site Manager

Company: rabbittransit
Location: Harrisburg
Posted on: May 16, 2022

Job Description:

Position located at: 901 N. Cameron Street Harrisburg, PA 17101
The position is critical in assisting the Susquehanna Regional Transportation Authority in meeting our mission of mobility. The impact of public transportation runs much deeper than a trip from point A to point B. We are the means for which people have access to experiences that alter their lives in meaningful ways. Our culture of innovation and stewardship champions that mission. This position is responsible for planning, improving, organizing, managing and delivering specialized transportation and fixed route (as applicable) service to provide exceptional customer service to our clients. This position is responsible for fostering a mobility-planning atmosphere that finds solutions for clients to overcome barriers to transportation, and contributes to the Authority's revenue by focusing on safety, quality service, compliancy, efficiency, and implementation/use of technology. Responsible for ensuring good labor relations (as applicable), evaluating employees' adherence to rules and regulations, identifying, analyzing and resolving problems.

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Key/Reporting Relationship/Direct Reports:

This position reports to the Site Manager II/Chief Operating Officer. This position receives general instructions regarding the scope and approach to assignments and sets priorities for self and staff. This position supervises divisional SRTA and CDHTA operational personnel as applicable based upon division.

Essential Duties and Responsibilities:

Achieves the Authority's mission by directing objectives and priorities for the division's operational functions that are aligned with the mission; gaining insight and suggestions of operations from subordinates, staff and other stakeholders; initiating, coordinating, and enforcing initiatives. Reviews prior day key performance indicators and reports to the Site Manager II or Chief Operating Officer as requested.

Serves the customer by analyzing and monitoring root causes of quality and customer service issues and taking corrective action as necessary. Follows up on customer complaints that are related to operating policies, driver conduct, and/or injury/damage, etc. by investigating, documenting and providing resolutions. Works with stakeholders to ensure we are the premier transportation provider.

Meets market needs and operating efficiency by planning for staffing needs; ensuring proper scheduling, monitoring overtime, monitoring and evaluating daily staff duties, and determining necessary changes and/or improvements. Works with Schedulers to efficiently maximize the number of available operators and runs daily. Ensures tasks are completed according to policy.

Contributes to acquiring a competent staff by conducting applicant and promotion interviews, and making selection recommendations to HR.

Drives process improvement by defining, reviewing, identifying, verifying and executing problem solving, analysis, and linking to strategy.

Accomplishes staff results by communicating job expectations; appraising job results; ensuring performance evaluations are tied to established goals; conducts operator reviews to ensure each operator is evaluated annually; coaching, counseling, and disciplining all transportation staff; and enforcing consistency of policies and procedures. Monitors and manages the daily tasks of staff. Clarifies issues, and investigates policy violations. Resolves first step of disciplinary procedure for operators according to policies. Prepares investigation notes and documentation for disciplinary reviews and other hearings. Monitors employee time and attendance information and actively seeks out cost reductions.

Ensures good employee relations and legal compliance by listening for input from others; seeking mutual understanding on problems involving collaboration, keeping subordinates advised of critical issues, developing written procedures, applying consistent treatment, giving constructive timely feedback, and treating employees with respect. Understands, interprets, investigates and communicates in accordance with the Collective Bargaining Agreement (CBA) for union employees, as applicable.

Ensures safe workforce and protection of assets by overseeing the organization's safety initiatives to ensure the Authority is in compliance with safety regulations, coordinating employee driving and safety training programs, accident investigation and prevention is addressed. Conducts at minimum one ride along with each operator on an annual basis. Responsible for initial worker's compensation investigation and reporting procedures. Ensures collaboration with HR or Safety and Training Department for WC claims management and training/safety issues/incidents. Conducts monthly facility inspections based on division.

Ensures transportation availability by working with Director of Maintenance to ensure all of SRTA vehicles maintain required PM schedules and state inspection.

Contributes to the team by training assigned employees.

Will support the implementation, routine, and day-to-day functions of the SRTA Safety Management System (SMS) in accordance with the Agency Safety Plan (ASP).

Supervises assigned staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring that employees follow policies and procedures; and making hiring, termination, and disciplinary decisions and recommendations.

Preserves historical reference by establishing and maintaining a record-keeping system, documenting procedures and decisions, maintaining required documentation, and ensuring delivery of documents as necessary. Compiles and maintains a procedure system and organized office to ensure continuity of position.

Maintains trust, confidence and protects the organization by keeping information confidential and disclosing only on a need to know basis; ensuring high ethical standards; and upholding the organization's reputation in the community.

Prepares reports by collecting, analyzing, and summarizing information and trends. Uses reports to communicate with senior managers and to mine data for decision-making purposes.

Ensures communication and positive image of the Authority by reviewing critical incidents, exceptions to policy and/or goal achievement with Site Manager II and Chief Operating Officer.

Maintains cooperative relationship with coworkers and management by communicating necessary information, responding to requests, building rapport; and participating in problem- solving methods.

Contributes to effective communications within the organization by establishing and maintaining effective communication lines with all staff members and general public. Keeps management and staff informed of critical information needed to ensure smooth operations.

Maintains professional and technical knowledge by attending educational classes/workshops; reviewing professional publications; establishing personal networks; and participating in relevant professional societies.

Responds to situations by driving transit vehicles to back-up operators, dispatchers, or responding to emergencies.
Additional Tasks: Contributes to SRTA team effort by performing other assigned duties as needed.
Job requirements:

Requirements listed represent the knowledge, skill, and/or ability, mental/physical demands and work environments required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential knowledge, skills, abilities and experience:


  • Bachelor's degree or equivalent preferred. Associate's degree and relevant/related work experience considered.
  • One to three years' experience in management preferably in transit operations.
  • Demonstrated ability to lead and manage staff.
  • Ability to maintain good labor relations with employees and manage labor related issues (as applicable); to evaluate an employee's adherence to rules and regulations; report irregularities to management; resolve problems and administer disciplinary action as necessary.
  • Ability to understand transit systems operations and service area.
  • Knowledge of training and safety programs.
  • Knowledge or ability to learn vehicle scheduling systems.
  • Ability to be curious and learn from asking questions, listens to others, and make sound judgments and decisions.
  • Strong computer and Microsoft applications software proficiency.
  • Good working knowledge of English, grammar, punctuation, spelling, style, etc. with the ability to read and write reports, policies, and procedures.
  • Ability to analyze and understand the nature of the business; how initiatives will impact the strategic plan, financial resources, and human resources.
  • Ability to visualize creative initiatives and make decisions to ensure optimal resource use, minimize total costs, and maximize value to the customer.
  • Ability to communicate one-on-one and with small groups, to facilitate meetings, to listen actively, to make and persuade others to accept recommendations, and negotiate contracts.
  • Ability to solve problems and deal with a variety of changing situations in a timely manner.
  • Ability to prioritize tasks, to be detail oriented, organized, accurate, and meet deadlines.
  • Ability to work on multiple projects in a fast-paced environment.
  • Ability to maintain confidentiality.
  • Ability to maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
  • Ability to be self-motivated and results oriented to accomplish objectives on schedule.
  • Ability to establish and maintain effective working relations with staff, outside contacts, and government officials to gain information and support in accomplishing goals.
  • Ability to represent the Authority in a professional and positive manner at all times.
  • Ability to actively listen, communicate effectively and follow oral and written instructions that are given in English. Ability to complete records. Ability to work with diverse customers.
  • Ability to travel for meetings, training purposes or other organizational needs with occasional overnight requirements.
  • Work hours may include a nonstandard workweek, overtime, various shifts and weekend work.
  • Must meet hiring qualifications of an acceptable driving record and background verification in accordance with SRTA standards.
  • Must have regular attendance and punctuality.


    Certificates and Licenses Required:

    • Must possess valid motor vehicle operator's license that is not under suspension or revocation, and possess current automobile insurance coverage.


      • (Based on requirements of the division) Must possess valid Commercial Driver's License class "B" operator's license with passenger endorsement and air brake restriction lifted that is not under suspension or revocation, and possess current automobile insurance coverage.


        • Must possess a valid DOT medical card.
        • This is a safety sensitive position subject to US DOT Drug and Alcohol pre-employment, random, post-accident, reasonable suspicion and return to duty testing.

          Safety:
          Position requires that employee conducts all tasks in a safe and efficient manner complying with all local, state and federal safety and health regulations, programmatic standards, and with any special safety concerns identified by SRTA for use in a particular area or with a client. The employee must identify and familiarize himself/herself with the Agency Safety Plan and the System Security and Emergency Preparedness Plan. He/she must also be familiar with specific safety and security requirements for his/her working area. Employee must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
          The Authority is an equal employment opportunity employer.

Keywords: rabbittransit, Harrisburg , Site Manager, Professions , Harrisburg, Pennsylvania

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