Posted on: May 16, 2022
Position located at: 901 N. Cameron Street Harrisburg, PA
The position is critical in assisting the Susquehanna Regional
Transportation Authority in meeting our mission of mobility. The
impact of public transportation runs much deeper than a trip from
point A to point B. We are the means for which people have access
to experiences that alter their lives in meaningful ways. Our
culture of innovation and stewardship champions that mission. This
position is responsible for planning, improving, organizing,
managing and delivering specialized transportation and fixed route
(as applicable) service to provide exceptional customer service to
our clients. This position is responsible for fostering a
mobility-planning atmosphere that finds solutions for clients to
overcome barriers to transportation, and contributes to the
Authority's revenue by focusing on safety, quality service,
compliancy, efficiency, and implementation/use of technology.
Responsible for ensuring good labor relations (as applicable),
evaluating employees' adherence to rules and regulations,
identifying, analyzing and resolving problems.
Key/Reporting Relationship/Direct Reports:
This position reports to the Site Manager II/Chief Operating
Officer. This position receives general instructions regarding the
scope and approach to assignments and sets priorities for self and
staff. This position supervises divisional SRTA and CDHTA
operational personnel as applicable based upon division.
Essential Duties and Responsibilities:
Achieves the Authority's mission by directing objectives and
priorities for the division's operational functions that are
aligned with the mission; gaining insight and suggestions of
operations from subordinates, staff and other stakeholders;
initiating, coordinating, and enforcing initiatives. Reviews prior
day key performance indicators and reports to the Site Manager II
or Chief Operating Officer as requested.
Serves the customer by analyzing and monitoring root causes of
quality and customer service issues and taking corrective action as
necessary. Follows up on customer complaints that are related to
operating policies, driver conduct, and/or injury/damage, etc. by
investigating, documenting and providing resolutions. Works with
stakeholders to ensure we are the premier transportation
Meets market needs and operating efficiency by planning for
staffing needs; ensuring proper scheduling, monitoring overtime,
monitoring and evaluating daily staff duties, and determining
necessary changes and/or improvements. Works with Schedulers to
efficiently maximize the number of available operators and runs
daily. Ensures tasks are completed according to policy.
Contributes to acquiring a competent staff by conducting applicant
and promotion interviews, and making selection recommendations to
Drives process improvement by defining, reviewing, identifying,
verifying and executing problem solving, analysis, and linking to
Accomplishes staff results by communicating job expectations;
appraising job results; ensuring performance evaluations are tied
to established goals; conducts operator reviews to ensure each
operator is evaluated annually; coaching, counseling, and
disciplining all transportation staff; and enforcing consistency of
policies and procedures. Monitors and manages the daily tasks of
staff. Clarifies issues, and investigates policy violations.
Resolves first step of disciplinary procedure for operators
according to policies. Prepares investigation notes and
documentation for disciplinary reviews and other hearings. Monitors
employee time and attendance information and actively seeks out
Ensures good employee relations and legal compliance by listening
for input from others; seeking mutual understanding on problems
involving collaboration, keeping subordinates advised of critical
issues, developing written procedures, applying consistent
treatment, giving constructive timely feedback, and treating
employees with respect. Understands, interprets, investigates and
communicates in accordance with the Collective Bargaining Agreement
(CBA) for union employees, as applicable.
Ensures safe workforce and protection of assets by overseeing the
organization's safety initiatives to ensure the Authority is in
compliance with safety regulations, coordinating employee driving
and safety training programs, accident investigation and prevention
is addressed. Conducts at minimum one ride along with each operator
on an annual basis. Responsible for initial worker's compensation
investigation and reporting procedures. Ensures collaboration with
HR or Safety and Training Department for WC claims management and
training/safety issues/incidents. Conducts monthly facility
inspections based on division.
Ensures transportation availability by working with Director of
Maintenance to ensure all of SRTA vehicles maintain required PM
schedules and state inspection.
Contributes to the team by training assigned employees.
Will support the implementation, routine, and day-to-day functions
of the SRTA Safety Management System (SMS) in accordance with the
Agency Safety Plan (ASP).
Supervises assigned staff to include: prioritizing and assigning
work; conducting performance evaluations; ensuring that employees
follow policies and procedures; and making hiring, termination, and
disciplinary decisions and recommendations.
Preserves historical reference by establishing and maintaining a
record-keeping system, documenting procedures and decisions,
maintaining required documentation, and ensuring delivery of
documents as necessary. Compiles and maintains a procedure system
and organized office to ensure continuity of position.
Maintains trust, confidence and protects the organization by
keeping information confidential and disclosing only on a need to
know basis; ensuring high ethical standards; and upholding the
organization's reputation in the community.
Prepares reports by collecting, analyzing, and summarizing
information and trends. Uses reports to communicate with senior
managers and to mine data for decision-making purposes.
Ensures communication and positive image of the Authority by
reviewing critical incidents, exceptions to policy and/or goal
achievement with Site Manager II and Chief Operating Officer.
Maintains cooperative relationship with coworkers and management by
communicating necessary information, responding to requests,
building rapport; and participating in problem- solving
Contributes to effective communications within the organization by
establishing and maintaining effective communication lines with all
staff members and general public. Keeps management and staff
informed of critical information needed to ensure smooth
Maintains professional and technical knowledge by attending
educational classes/workshops; reviewing professional publications;
establishing personal networks; and participating in relevant
Responds to situations by driving transit vehicles to back-up
operators, dispatchers, or responding to emergencies.
Additional Tasks: Contributes to SRTA team effort by performing
other assigned duties as needed.
Requirements listed represent the knowledge, skill, and/or ability,
mental/physical demands and work environments required to perform
the essential job functions. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
Essential knowledge, skills, abilities and experience:
- Bachelor's degree or equivalent preferred. Associate's degree
and relevant/related work experience considered.
- One to three years' experience in management preferably in
- Demonstrated ability to lead and manage staff.
- Ability to maintain good labor relations with employees and
manage labor related issues (as applicable); to evaluate an
employee's adherence to rules and regulations; report
irregularities to management; resolve problems and administer
disciplinary action as necessary.
- Ability to understand transit systems operations and service
- Knowledge of training and safety programs.
- Knowledge or ability to learn vehicle scheduling
- Ability to be curious and learn from asking questions, listens
to others, and make sound judgments and decisions.
- Strong computer and Microsoft applications software
- Good working knowledge of English, grammar, punctuation,
spelling, style, etc. with the ability to read and write reports,
policies, and procedures.
- Ability to analyze and understand the nature of the business;
how initiatives will impact the strategic plan, financial
resources, and human resources.
- Ability to visualize creative initiatives and make decisions to
ensure optimal resource use, minimize total costs, and maximize
value to the customer.
- Ability to communicate one-on-one and with small groups, to
facilitate meetings, to listen actively, to make and persuade
others to accept recommendations, and negotiate contracts.
- Ability to solve problems and deal with a variety of changing
situations in a timely manner.
- Ability to prioritize tasks, to be detail oriented, organized,
accurate, and meet deadlines.
- Ability to work on multiple projects in a fast-paced
- Ability to maintain confidentiality.
- Ability to maintain compliance with the Health Insurance
Portability and Accountability Act (HIPAA).
- Ability to be self-motivated and results oriented to accomplish
objectives on schedule.
- Ability to establish and maintain effective working relations
with staff, outside contacts, and government officials to gain
information and support in accomplishing goals.
- Ability to represent the Authority in a professional and
positive manner at all times.
- Ability to actively listen, communicate effectively and follow
oral and written instructions that are given in English. Ability to
complete records. Ability to work with diverse customers.
- Ability to travel for meetings, training purposes or other
organizational needs with occasional overnight
- Work hours may include a nonstandard workweek, overtime,
various shifts and weekend work.
- Must meet hiring qualifications of an acceptable driving record
and background verification in accordance with SRTA
- Must have regular attendance and punctuality.
Certificates and Licenses Required:
- Must possess valid motor vehicle operator's license that is not
under suspension or revocation, and possess current automobile
- (Based on requirements of the division) Must possess valid
Commercial Driver's License class "B" operator's license with
passenger endorsement and air brake restriction lifted that is not
under suspension or revocation, and possess current automobile
- Must possess a valid DOT medical card.
- This is a safety sensitive position subject to US DOT Drug and
Alcohol pre-employment, random, post-accident, reasonable suspicion
and return to duty testing.
Position requires that employee conducts all tasks in a safe and
efficient manner complying with all local, state and federal safety
and health regulations, programmatic standards, and with any
special safety concerns identified by SRTA for use in a particular
area or with a client. The employee must identify and familiarize
himself/herself with the Agency Safety Plan and the System Security
and Emergency Preparedness Plan. He/she must also be familiar with
specific safety and security requirements for his/her working area.
Employee must not pose a direct threat or significant risk of
substantial harm to the safety or health of himself/herself or
The Authority is an equal employment opportunity employer.
Keywords: rabbittransit, Harrisburg , Site Manager, Professions , Harrisburg, Pennsylvania
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